Sergio Garcia Email & Phone Number

Greater San Diego Area

• Responsible for processing rebates, incentives, demand response and customer assistance programs such as Medical Baseline, CARE and FERA.
• Consistently ensure equipment and customers qualify to receive programs in accordance with regulatory requirements set forth by the California Public Utilities Commission (CPUC).
• Analyze residential, commercial, customer assistance customers and contractor requests as they pertain to customer offerings.
• Provide various levels of support to Program Advisors, Account Executives, contractors, and Outreach vendors by implementing procedures, processing applications, supporting documentation, and entering data in various.
• Perform timely data entry for various programs that include preparation of letters for disqualification, inspections, and energy audits.
• Processed 30,000 plus customer applications, recertifications and billing work items in accordance with CPUC regulation and company instruction.

San Diego, California, United States

• Supported a variety of customer communication channels (phone, live chat, and email) in a fast-paced inbound call center environment.
• Provided expert energy advisement for residential and commercial customers.
• Provided customers with recommendations on various rate components, rate options, energy efficiency information, demand response programs, energy conservation, applicable rebates, and solutions.
• Handled 15,000 + customer account general, billing inquires and emergency orders according to all CCC policies, procedures, and quality assurance measures and with zero errors.
• Successfully passed the PFM (Preparation for Management) test.
• Safety Ambassador for CCC and currently maintaining 85% Mover Services transfer rate and surpassing department goal of 68%.

Greater San Diego Area

• Managed a caseload of 85 clients, in collaboration with San Diego Sheriff Department, to monitor the comprehensive process of criminal offenders, decreasing incarceration population within local jails.
• Tracked client accounts to ensure participation, calculated and collected participant payments, and administered drug screenings to decrease rates of recidivism within caseload.
• Recognized as the only case manager to assist Spanish speaking clients, military veterans, and private clients, due to bilingual expertise and former military service.
• Throughout tenure, none of 630 participants in historical or current caseload have absconded, due to detailed maintenance of case information, extensive rapport development, and detailed monitoring.
• Maintained 100% success rate of client completion of required programs set forth by sheriff and court.
• Accountable for monthly revenue of $15K of programming fees.

Greater San Diego Area

• Created quality coffee and espresso beverages while accurately and ethically processing cash and credit card transactions.Selected Contributions:
• Successful member of team environment to ensure prompt and friendly delivery of 5K+ daily customer orders.
• Resolved issues in a professional and timely manner to maintain customer satisfaction.
• Developed professional relationships with regular clientele and treated all customers with the highest quality of service.

• Assisted 400+ geriatric clients with activities of daily living, while preserving dignity and respect for all patients. Provided companionship and communication to patients.
• Maintained record of zero injuries while providing direct patient assistance within hospital and homecare settings, due to focus on safety and proper procedure.
• Documented all tasks within a timely fashion, ensuring compliance with regulatory agencies.

USS New Orleans LPD-18

• Managed and maintained logistics and $225,000 budget for new and replacement parts, as well as office supplies, vendors, and maintenance activities.
• Supervised and coached 15 individuals within Deck Department that were responsible for over 600 pieces of the ship’s operational equipment.
• Commended as top maintenance professional within department, due to 98% spot check passing rate, exceeding expectations within group.
• Served as Boatswain’s Mate as 3M Maintenance Manager, responsible for 612 pieces of equipment while managing/mentoring 22 individuals in preparation for maintenance audits and randomized spot-checks.
• Oversaw recruitment, manpower management, coordination, reporting, organization, and special projects.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

National University, La Mesa, CA – 98 quarter units completed towards Bachelor’s in Business Administration with a concentration in Human.

Education record