Responsible for the review, expedition, and management of supply for third party drinks into the Heineken distribution network for a base of 15+ major suppliers.• Order management/Inventory planning using SAP for set base of major suppliers into the HUK Network.• Ensure that orders are allocated to sources of supply and delivery routes which minimise costs incurred within the supply chain. To also ensure benefits are within given personal and departmental objectives.• Owner of KPI process, communicated regularly to wider business + external stakeholders to drive key targets and performance.• Sensitive handling of profit impact and commercial implications in supplier relationships and fulfilment methods.• Work closely with Third party delivery companies on Supply/Service issues and ensure that the operational aspects are co-ordinated in an effective/efficient manner protecting service and minimising costs.• Coached new starts within team which led to continuous process improvements.

Customer Operations Executive managing logistics operations, relationships and driving efficiencies with Morrisons, Iceland, Costco, Amazon & Ocado.• Delivered efficiencies within the customer service and logistics function whilst maximising volume growth and meeting availability targets for high-value clients.• Developed and implemented procedures to meet business and service objectives conducting root cause failure analysis to drive improvements and eliminate waste.• Managed customer expectations, whilst delivering and maintaining results on volume growth.• Led meetings during crisis management (Covid-19) with key customers.• Identified trends and tailored service reports to improve overall service levels and support decision making.• Part of a 3 person project which reduced outstanding credit claims from £1.4m down to £16k and rollout of process to future proof goods in operations.• Covered Senior team leader role (paternity leave).• Completed Intermediate Microsoft Excel course.

Sales Account Executive for Star Pubs and Bars outlets.• Key part of Integrating 1800 new outlets over to Star Pubs and Bars from Punch Taverns.• Effectively managed relationships with BDMs and customers ensuring 100% adherence to purchasing obligations.• Team lead for focus group during new system launch - gathered team's feedback, implemented improvements resulting in smoother processes and improved team environment.• Online Champion – point of contact for my team for any assistance with online sales/technical queries.• Won Star Player award for exceeding all sales and availability targets. Also achieved the highest new distributions within team.

Multiple Account Executive for groups of National On-Trade accounts. • Inbound and Outbound sales calls.• Liaised with national groups and wholesale accounts for orders and servicing.• Connectivity meetings with aligned multiple account managers and customers.• Ensured orders aligned with strict logistic/delivery criteria.• Headed process improvement project between team and customer service resulting in smoother work methods + great feedback from peers.

Customer Service Advisor for On trade outlets/pubs.• Inbound and outbound calls assisting customers with a wide range of queries such as ETA’s, products etc.• Liaised with depots, external delivery companies, and field line sales.• Arranged and processed sales recovery orders.• Nominated for “Shining Star” yearly award.