● Offer technical support for HID and DIY related computer hardware● Supporting Systems and memory with an understanding of Windows OS environment● Created agent and customer facing articles in a succinct and information dense manner● Mentored new agents to develop the necessary tools for success

● Troubleshot software issues based on customer information and referencing that against the article database.● Logged case info into relevant employer customer database.● Maintained a professional demeanor and established customer support over the phone.

● Organized and did basic screening in order to stream line the process for our hiring team.● Managed Hiring Manager interview schedules in line with their time constraints.● Kept and maintained hard copy file records of all potential candidates and their qualifications.

● Updated information on recent events and maintained a clean and easy to navigate front-facing site.● Attended regular meetings with other managers in order to discuss and exchange ideas.● Increased site views to the highest amongst Esportspedia’s wiki pages in my time of managing it.