AARTI DESK is a result-oriented platform driven by a powerful purpose of creating Digital Presence of professionals & businesses across the globe. Our expertise lies in Web Designing and Development, Social Media Management, Content Creation, Content Writing, Blog Management, Web Research, Internet Marketing, Data Entry and Processing, Customer Support and Personal & Executive Virtual Assistance Services. We have a very strong zeal to cater to client aspirations.We work smartly, identify the key areas and create automation solutions for the businesses, facilitating them to achieve their goals faster and making them move their businesses to the next level.We are a team of motivated virtual experts, who facilitates in providing Creative, Innovative ideas and Quality Services.

Tata Consultancy Services is one of the leading Networking Company in India, which provides services to Major National and Multinational Corporation in India and also has operations in abroad. As Regional Senior Support Coordinator leading a team of 60 IT professionals for network, servers & desktop services for corporate and contact center segments as per ITIL standards. (Information Technology Infrastructure Library) for all over Northern Region.• Daily Helpdesk Service Checks through Trouble ticket system on Smiles (Database Package). This includes Call logging, allocating, follow-ups & call closure. It covers Incident Management Process of ITIL Standards.• Taking care of Planned & Un-planned Change Management Activities.• SLA monitoring & management through SMILES. Value addition to program by improving trouble ticket resolution processes.• Doing Customer Satisfaction Survey for providing Quality Support.• Implemented value adding processes, Best practices and documentation.• Interaction with Service Providers(Cisco / Sun / HP) in discerning and implementing requirements.• Interacting with Internal Team members in order to achieve the desired objectives and implement process improvements.• Improvised weekly, monthly and quarterly Review reports based on Call Analysis & Customer Feedbacks.• Handling technical & Non-technical escalations for all the sites.• Vendor management.

Provided Backend Technical Support Services to the EXL Executives.