Franchise Consultant & Technology Implementation
Reston, Virginia
Working remote from Phoenix-AZ, I managed software implementations for over 150 franchisors. My tenure provided me with exposure to a wide variety of domestic & international brands. From emerging to established and multi-brand organizations, I managed complex projects for The UPS Store, Nestle Café, Orange Theory Fitness, Cicis Pizza, Dry Bar, Wienerschnitzel, and more with the following responsibilities:- Work closely with stakeholders & executives to analyze business requirements, discover & solve challenges using best practices & strategic alignment, ensure proficient end user understanding, and deliver technical applications for specific components of the franchisee lifecycle.- Manage web design activities for Captivate: A virtual brochure website for franchise recruitment content and forms which fed info and analytics to the Sales system; also working in conjunction with an interactive Candidate Portal. - Develop & manage detailed Clarizen project plans, configure SaaS solutions, perform data mapping & porting, 3rd party integrations, and feature customizations with frequent communication to off-shore source-code developers. - Ensure that projects are completed within contractually and tightly defined timelines and budgets. Calculate T&M quotes and create scope of work.- Authoring of project plans, process documentation, training materials and other tools.Notable Accomplishments- Within 3 months of employment, I was promoted to manage 115+ new & existing clients with the Sales module add-on, Captivate, providing all onboarding, support, & training for this product for over 3 years- Complex & successful implementation for one of the first Saudi Arabia franchised businesses, Albaik Food Systems, using domestic industry best practices to develop process guidelines and a robust franchise sales system.- In an anonymous & seeded company tournament, my submission was selected for 1st place to rename the internal company hub.