Bala Murali Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Leading a dynamic Automation team of 10 developers and 1 APM, championing cross-functional initiatives across the organization.• Gathering and interpreting requirements from department heads, converting them into detailed Product Requirement Documents (PRDs) for development execution.• Facilitating daily Agile Scrum meetings to ensure project deliverables align with stakeholder expectations and timelines.• Orchestrating comprehensive bug management for Production infrastructure, ensuring quality assurance and system integrity.• Spearheading the strategic integration of Linux-based tools and scripts. Significantly enhancing process automation and elevating operational efficiency.• Vrove the development of an Internal Sprint Management system from initial concept to successful production deployment, leveraging Agile project management methodologies.• Actively involved in API development, particularly the Validation API, playing a pivotal role in database error identification and resolution.• Conceptualizing and overseeing the Data Export Infrastructure project utilizing Linux system capabilities for efficient data management and export processes.• Conducting feedback calls with customers, fostering strong customer relationships and integrating insights into product improvement strategies.• Innovating a customer feedback process, effectively translating user experiences into actionable product development plans, culminating in a marked enhancement of customer satisfaction.• Developed and implemented a robust project management system, optimizing team communication and boosting project delivery efficiency by 42%.

Bengaluru, Karnataka, India

Key Responsibilities and Achievements:• End-to-end API Development Oversight: Spearheaded the comprehensive management of fresh API development projects requested by clients, overseeing all phases from requirement gathering, design, and development to release, with a keen focus on meeting customer needs and expectations.• Strategic Bug Management: Efficiently managed the lifecycle of bugs in production APIs, implementing strategies for prompt resolution to maintain high service quality and reliability.• Major Release Coordination: Successfully managed two significant releases for prestigious clients, Manipal and SBI General, handling daily data transactions of up to 3 million, demonstrating exceptional project management and coordination skills.• SaaS Product Development Leadership: Served as the primary program manager for the initial two phases of 'Hercules,' a cutting-edge SaaS product designed to revolutionize insurance company operations, from development through to release.• Agile Methodology Practitioner: Conducted daily scrum meetings with the development team, optimizing team productivity and project momentum through effective agile practices.• Collaborative Requirement Gathering: Partnered with Business Analysts to meticulously gather client requirements, ensuring that all project specifications were accurately captured and addressed.• Product Backlog Management: Developed and prioritized product backlogs based on client needs and project objectives, facilitating streamlined project execution.• RPA Development and Oversight: Managed an external team of developers to implement Robotic Process Automation (RPA) for enrollment data, overseeing the production of 16 bots and regularly conducting performance reviews.• Innovative Dashboard Creation: Designed and implemented a comprehensive dashboard for monitoring API request and response calls, enabling real-time identification and troubleshooting of failures.

Gurugram, Haryana, India

• Handling multiple roles and responsibilities including Business Analysis, Product Development, and Project Management.• Requirement Gathering from various teams• Analysis of product requirements that come from different teams in the company• Preparing the product backlog.• Priority setting of requirements• Sprint Planning - Defining what can be delivered in the sprint and how that work will be achieved. This is done in collaboration with the whole scrum team.• Sprint Monitoring: Ensuring scope and timelines committed during the planning stage are met.• RCA for failures in production environment• Bug management• Responsible for handling a team of 4 and managing Day-to-day business operations of the company.• UAT testing with the business teams• Process excellence - Looking for scopes for automation in the current processes and implementation of the changes• Operational Intelligence K Breaking work into measurable chunks that are attributed to individuals in the team. Responsible for defining, Measuring, and Reporting KPIs of individuals in the organization• Designing and building dashboards that show actionable data• RCA Analysis of different ongoing projects.• Third-party vendor vetting and onboarding• Monitoring evolving requirements within the organization and conducting feedback calls on operational efficiency, Product, Marketing, and Sales to address any pain points.

Bengaluru, Karnataka, India

Founder and CEO of my very successful offshore web hosting and development company. * WHMCS Management* Linux server administration and management* B2B Marketing and selling reseller webhosting options* Digital marketing and content development* Customer care and support

Pgp - Construction Project Management, Business Administration And Management, General

Bachelor Of Technology (Btech), Civil Engineering

Cbse, Science (Computer Science Branch)

6Th To 8Th Class, Ncert