As Manager of Employment Services, I lead teams in both Ottawa and Toronto to deliver high-quality, client-centered support while consistently achieving performance targets. I provide strategic leadership in case management, career exploration, job matching, and retention, ensuring each client receives a personalized plan that addresses their unique barriers and goals.My role includes overseeing the accuracy and compliance of client files, preparing funder reports, and monitoring service quality to ensure stakeholder satisfaction. I proactively manage team performance through regular touchpoints, weekly meetings, and annual reviews, while handling escalated issues, mediating conflicts, and ensuring adherence to company policies. I also manage recruitment, onboarding, and training for new staff to optimize program delivery and foster a positive, collaborative work environment.I build strong partnerships with community organizations, representing CVE at partner meetings, and lead outreach strategies to ensure a steady flow of client intakes. I oversee financial management of client and employer expenditures, collaborating with the accounting team to ensure data accuracy. Ultimately, I ensure our services are efficient, effective, and tailored to meet both individual client needs and organizational objectives

• Led a team of an Employment Specialist and an Employment Support Worker to provide job placement supports for persons with disabilities referred through the Ontario Disability Support Program• Assisted in the hiring, orientation, training and supervision of the Employment Supports team and served as an ongoing mentor and resource to the team • Interviewed clients to determine their eligibility for services and to assess their employability, careers counselling and case management needs• Developed, prepared, adapted and hosted weekly information sessions with prospective clients to deliver program information and to outline expectations and the application process • Designed and delivered presentations and workshops; developed marketing materials, and composed correspondence to promote the program in the community• Initiated and developed strong, mutually beneficial relationships with other community and employer partners• Ensured compliance with program guidelines and ongoing monitoring to ensure that performance outcomes were met• Facilitated daily performance/strategy/open discussion team meetings to identify priorities• Maintained accurate and timely documentation in internal systems (e.g. case files, Salesforce database, ESMS System) and managed the monitoring process through regular follow-ups

• Provided career exploration services for clients and encouraged the identification of interests, abilities, skills, education and experience in relation to their careers goals in a group or one to one• Encouraged clients to consider their options, make decisions and set goals. Created an action plan in collaboration with the client which outlined the steps required to attain their goal • Created a professional and polished job specific resume and cover letter • Created and facilitated workshops on topic pertaining to employability and job retention • Coached clients on workplace rules; employer expectations; employee’s rights and responsibilities• Applied to advertised jobs and conducted proactive outreach to employers in the hidden job market to identify employment, placement and partnership opportunities and to promote ALN’s services • Collaborated with employers by gaining an understanding of their business and identifying the skills and competencies required to perform the tasks of the job in order to provide a suitable candidate match • Secured interviews and attained placements for clients by appealing to employers through the promotion of clients’ experience and skills and marketing the business case for hiring people with disabilities • Set up experiential, on the job training opportunities including working interviews; job trials and job shadowing• Provided ongoing follow up with employers to make sure their expectations were being met• Provided ongoing support, mentoring, coaching and mediation to clients to build their confidence on-the-job; support them to meet performance standards and assist them retain their employment • Accessed financial incentives for employers and training funding for clients through established partnerships

• Oversaw the functioning of the Hays Purchasing office while effectively filling procurement vacancies Scotland-wide • Created a recruitment plan for each vacancy in consultation with the client employer• Managed up to 40 live vacancies and an extensive client and candidate database • Awarded ‘Outstanding Contribution to Business’ at the annual Hays awards ceremony • Sourced candidates by attending career/trade fairs, networking and targeted advertising• Reviewed applications and conducted screening interviews with potential clients to assess their skills, experiences, career goals, and their suitability for different positions• Responsible for creating contracts and negotiating fees; terms of employment; compensation packages; applicable discounts and issued Terms of Business to client employers

• Responsible for providing administrative support to the Hays Purchasing team• Performed ID and Social Insurance checks; verified qualifications; dealt with timesheets, and payroll queries; tracked credit checks; conducted employment reference checks and facilitated criminal record checks for all immediately available candidates• Administered and co-ordinated advertising campaigns in local media; coordinated the response • Co-ordinated the diaries of four recruitment consultants, scheduled interviews and meetings• Organised events, arranged catering and booked restaurants for functions as required.• Maintained pertinent application and interview data and consistently updated database