Vera Brenner Bially Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

- Coordinate referrals intake following the legislation, the company's procedures and timeframes.- Be the liaison between claimants, assessors, and vendors, providing high-quality customer service and ensuring the company achieves its KPIs.- Provide the documentation needed for the accurate scheduling and confirmation of referrals through the system-related tools. · Ensure all the services, such as transportation and translations, are provided when required.- Liaise with Documents and Quality Assurance, processing accurate information for reports completion.

Ottawa, Ontario, Canada

- Provide exemplary customer service by following company’s service standard and driving sales assessing customers’ needs.- Promote the brand in-store by keeping current on product knowledge.- Develop customer relationships using Laura Canada’s Clienteling Development tool.- Proceed the opening and closing store procedures and performing sales transactions, returns exchanges, orders, and refunds using POS System.- Respond to customer’s inquiries regarding company policies and the loyalty program.- Operate KIBO customers orders tool and shipment procedures.

Curitiba Area, Brazil

Boutique ad agency responsible for the internal marketing account of Groupe Renault, a French multinational automobile manufacturer, which has a subsidiary in Brazil: - Coordinated a team of four to develop and execute all client’s marketing activities in a timely manner according to the client’s intense calendar. - Conveyed integrated creative solutions, within a financial budget and production feasibility.- Achieved an increment in client’s relationship by delivering tailored campaigns to achieve the client’s goals while increasing agency reputation.

Curitiba Area, Brazil

Advertising agency with 25 years of experience in educational and retail industry:- Focused on implementing a new level of quality in customer service and client’s satisfaction, with business conversion goals by introducing account process improvements.- Coordinated the Sao Jose Shopping Mall rebrand strategy increasing its foot traffic and average order value in 20% over the three years using a new consistent brand positioning. - Launched the Catholic University Centre of Santa Catarina e-learning platform campaign successfully, integrating online and traditional media to achieve students’ subscriptions goal

Curitiba Area, Brazil

Advertising agency with 30 years of experience in the retail industry.- Coordinated Condor Super Center client's account for 5+ years, the most extensive retail company account of Parana state, Brazil. It is the top of mind brand in its industry.- Responsible for the increase in the billing of the account with the development of new businesses, integrating online and offline services, which in turn directly involved increasing the profitability of the agency.- Increased client’s brand value through a consistent storytelling communication approach, using the right messages in the right channels, attracting new customers and increasing its revenue.- Ran a $3,8 mi annual budget, delivering integrated marketing solutions including advertising, B2C, sales promotion, direct marketing, and social media.

Curitiba Area, Brazil

F/Nazca Saatchi&Saatchi is one of the most creative Brazilian advertising agencies based in São Paulo. - Managed the clients of Curitiba office, as well as provided regional support for communications campaigns of the agency's national clients, which were from public and private sectors. - Developed communication briefings, managed and executed campaigns calendar, controlling deliverables, deadlines, and budget.- Reported results to the board of directors at the company's head office.- Managed an account team of three.

Brazil

Co-Owner of a fast-food franchise unit:- Developed sales promotions and created new product testes for the franchise.- Trained new employees with standard franchise techniques.- Prepared and submitted monthly reports to franchisors.

Curitiba Area, Brazil

Regional marketing and advertising agency based in Porto Alegre, south Brazil. - Responsible for the office in Curitiba, managing a team of nine professionals and integrating creative, media and production services. - Served clients were Vivo, one of the largest telecommunication company in Brazil, and Batavo Cooperative, a traditional dairy products industry brand.

Curitiba Area, Brazil

- Developed project briefs, secured approvals, and briefed internal departments on the scope of work to ensure timely and accurate deliverables based on the clients needs assessment.- Assisted a large retailer from the pharmacy industry by offering printed and media advertising solutions.

Porto Alegre Area, Brazil

- Responsible for the corporate products account of GVT Telecommunication company. This client was served through a consortium between two advertising agencies, Competence Group, and Giovanni / FCB, and enabled me to interface with two work structures. - Liaison between the client and both advertising agencies maintaining regular updates, ensuring that communication flew effectively. - As an executive account, I worked with the account manager to brief media, creative and research staff, and assisting with the formulation of campaigns, presenting creative work to clients, writing client reports, and administrative tasks related to the account.

Curitiba Area, Brazil

Executive account of governmental clients such as the energy company - Companhia Paranaense de Energia/COPEL, Government of Paraná, State Secretariat of Agriculture and Curitiba City Hall. Responsibilities:- Participated in the execution of client advertising programs and campaigns.- Advised the agency media team regarding pending or prospective media needs.- Formated, coordinated and presented client marketing programs, schedules, and reports.- Assisted in the creative communication process and worked closely with the account director and creative team.

Graduate Certificate, Business, Management, Marketing, And Related Support Services

Bachelor’S Degree, Visual Communication

Post-Graduation In Marketing And Advertising, Marketing