· Build partnerships between managers and leadership team. Seek and share information and use appropriate influence strategies to gain genuine commitment.· Manage and administer the staffing and recruiting function, including advertising, recruiting, screening, interviewing, selecting and hiring new employees.· Plan and conduct new employee orientation and create on-boarding programs to foster employee engagement.· Conduct exit interviews as appropriate and utilize information gathered to identify and address root causes of turnover.· Remain abreast of worker’s compensation and related labor laws (e.g., FMLA, ADA, etc.) and provide education to location managers/supervisors; coordinate any related situations with Employee Service Center (ESC).· Ensure that employees understand processes and systems that enable them to be paid in a timely and accurate manner; establish accountabilities that ensure correct information is provided to ESC.· Manage employee relations situations at assigned location(s); partner with Market HR Leader and/or HR Manager as needed to effectively resolve situations; identify trends in employee relations cases to address root cause (helping to reduce absenteeism and/or turnover); educate managers on how to handle situations more effectively.· Partner with GM to develop overarching plan to ensure location(s) pay competitively, reward higher performers, and address internal equity issues.· Work with all managers/supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals.· Partner with management team at location to identify talent and create targeted development plans· Actively participate as a key member of the leadership team of the location. Lead by example in terms of behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.· Serve as a key liaison with corporate benefits department.· Act as employee advocate as needed.

-Establish positive customer relationships and respond to the needs of clients to ensure satisfaction.-Provide prompt and accurate service including responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification. -Maintain customer accounts accurately by routinely reviewing and updating.-Problem solve and develop efficient workflows for servicing accounts.

-Organized payroll details and worked with accountant to coordinate company finances.-Collaborated with professionals to successfully organize and execute community events by managing details such as logistics and staffing.-Served as the liaison between organizational leadership and kitchen crew by overseeing staff scheduling, payroll issues, supplies, and ordering.-Responded to customer inquiries and addressed conflicts in a positive manner to maintain brand voice.

-Played an integral role in the recruitment, on-boarding, training, and development of sales staff. -Oversaw the execution of management deliverables, including inventory, product, and community events. -Focused on the guest experience at Lululemon by promoting the values and culture of the company to all customers and staff members.-Collaborated with our team and community members to create and execute events that increased our client base and established strong professional relationships.