Abby Epstein Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Gas

• Retained and promoted during integration to Revenue Manager in Analytics
• Provide analytics data & reporting to senior leadership of the Americas
• Streamlined processes & reporting for two separate organizations, combining the best from each while developing a new set of property deliverables
• Created operational efficiencies that significantly improved scalability of the organization
• Use SQL, Toad, Tableau and Excel to create, update, and enhance analytic reports and insight for Revenue Managers

Greater Atlanta Area

Support over 200 hotels from Starwood Legacy Brands (Westin, Sheraton, Le Meridien, Tribute Portfolio, Element, Aloft, and Four Points by Sheraton)Use SQL, Toad, Tableau and Excel to create, update, and enhance analytic reports and insight for Centralized Revenue Management Service Managers to provide effective strategies pricing room rates for hotels on.

Greater Atlanta Area

• Managed year round projects such as Rate Loading, where implementation and accuracy were significantly improved during team integration
• Restructured reporting and auditing methods using SQL, Tableau, and Excel that saved 260 hours on average per person per year
• Created a standardized process of onboarding new hotels to our portfolio, which increased speed of service to market by an average of four business days
• Prepared weekly property analyses for senior management based on a number of metrics which include revenue management system usage, market share results, demand, pace, and predictive analytics
• Directed Coordinator operations, projects, and rate implementations, as well as onboarding training for new associates

• Pull data and prepare daily strategy reports for full service franchise hotels
• Administer daily price and strategy changes
• Accountable for building rate plans for corporate, global, and local accounts
• Organized and managed large rate loading projects for the centralized revenue management full-service team which supports a portfolio of over 50 hotels.
• Trainer of new associates

Roswell

Responsible for preparation of hot and cold beverages, cash register transactions, store cleanliness, product merchandising, and excellent customer service

Atlanta, GA

Ensured safety, happiness, entertainment, and general well being for kids of all ages

Administered check ins and check outs with customers and their pets for grooming and/or boardingAssigned and coordinated schedules for bathers and groomersChaired speaking directly to customers and scheduling appointments, as well as explaining services and executing positive customer serviceDrafted purchase orders, inspected incoming order deliveries, and.

Produced invoices and accepted payments, as well as created end of day deposits Collaborated directly with kitchen staff to schedule food preparation, and ensured deliveries were made on timeAssisted supervisor at events with set up, food presentation & service, in addition to event clean upAdministered phone calls and emails with clients; consulted.

Assisted Education Director with facilitation and planning of youth programsAdministered incoming phone calls, as needed filing, and organized various spreadsheets

Administered phone calls, scheduled & reminded clients of upcoming appointmentsCoordinated & distributed stylists’ schedulesCollaborated with manager to arrange & design retail front, create product labels, and receive incoming purchase orders

Bachelors, Finance & Hospitality, Graduated

Activities and Societies: American Hotel & Lodging Associationo Graduating GPA - 3.8 - Magna Cum Laude o Honors Finance Cohort –.

Business

Education record