Abby Sanchez Email & Phone Number

Austin, Texas, United States

Leads internal communications for Indeed's Recruiting Automation organization, including Indeed Hire and Indeed Hiring Events.

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Area

• Drove all customer-facing and operational strategies for a family-owned commercial cleaning business with a strong focus on streamlining business practices to promote efficiency, quality and customer satisfaction
• Achieved 100% customer retention while increasing customer base by 20% through development of service initiatives
• Created best practices for the company, including a streamlined electronic scheduling system, quality assurance check documents and customer surveys to receive feedback and make business adjustments as necessary
• Supported hiring/onboarding efforts for new employees by constructing interview/training materials and job postings -Led company operations of family-owned commercial janitorial company to include customer service.
• Achieved 100% customer retention, while increasing customer base 20% through development of customized proposals and quality performance audits.
• Streamlined operational processes including recruiting, retention and team building practices and guided a successful transition in company ownership.

Austin, Texas Area

• Managed a high-performing team of Service, Sales Merchandising, Logistics, Operations, Human Resources and Assets Protection department members and implemented sales/operational improvements to reach annual revenue of.
• Served as Leadership Trainer and Talent/Development Coordinator through succession planning, career readiness assessment, talent workshops and gap-based leadership training
• Launched customer experience initiatives including “Be Bold,” empowering team members on the sales floor to handle customer inquiries without managerial backup; brought store from bottom 20% of service results to top.
• Directed three successful store remodels with responsibility for managing all in-house employees, third-party vendors and contractors and updating HQ on timelines to ensure an undisrupted customer experience
• Collaborated with district leadership on Assistant Manager and Store Director staffing, training and development; assisted with interviews, onboarding and talent workshopsKey Accomplishments:
• Exceptional Culture Award 2010, 2011, & 2013

Cincinnati OH // Nebraska & Iowa // Denver CO // Central TX

• Senior Led the operations of an 8-store district, developing 40+ managers and driving $60MM+ in annual sales with responsibility for conducting market visits and providing direct & transparent communication to promote.
• Liaised between business units including Visual Merchandising, Retail Field, Planning & Allocation, Human Resources and Marketing to formulate short- and long-term strategies for visual merchandising, inventory and.
• Conducted multiple store grand openings, leading store teams through turnover to opening day; each store achieved annual sales of $3M+ within the first year
• Recruited, trained and staffed store leadership teams and implemented actionable career development plans to encourage destination planning for next-level talent; helped 7 Store Managers receive promotions to District.
• Peer mentor and DM leader in the areas of training, development, succession and destination planning of next-level talent. Key Accomplishments:
• Developed & promoted 7 store managers to DM role

Lincoln, NE & Lexington, KY

Bachelors Degree, Fashion Merchandising & Design, Minor Marketing

Fashion Marketing

Study Abroad Program