Abdul Ibrahim Email & Phone Number

• Organized and facilitated scrum team’s events and related meetings.• Assisted Product owners with backlog prioritization using MOSCOW, requirements gathering, product backlog grooming, release planning• Work with product owners on backlog grooming during sprints to achieve enough READY items for the next sprint and reduce time of sprint planning • Maintained team implementation of API security policies (as set by API manager) and code reviews• Utilized JIRA, SharePoint, excel, and PowerPoint to manage agile projects from planning to release• Collaborated with scrum team to develop user stories and story points using planning poker• Facilitated project planning, resource estimation, kick-off, and sprint 0 before sprint 1• Tracked and reported team progress and velocity utilizing burn up and burn down charts, control charts, and release burn down charts. • Encouraged collaboration of discipline in the development team to increase intensity in early stages of sprints to maximize the speed of the team• Collaborated with scrum team to establish acceptable criteria for Automated Testing, continuous Integration, and continuous delivery. • Removed impediments and coached the advantages of scrum principles with development teams and organization stakeholders• Empower the team to make process improvements captured in sprint retrospective meetings.

• Responsible for ensuring that project business and IT requirements are captured and documented.• Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.• Coaching product owner, helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding.• Facilitating discussions and conflict resolution while empowering team to self-organize. • Providing all support to the team using a servant leadership style whenever possible, leading by example. • Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.• Identifying and removing roadblocks to teams working progress.• Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries.• Guiding scrum teams in establishing normalized estimating.• Monitoring the pulse and moral of the teams, influencing the team spirit and creating excitement around the deliverable. • Utilizing JIRA to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team. • Provide direction and coaching to the team to encourage adoption of good agile practices.• Successfully helping Scrum team transition from waterfall into scrum framework.

Niles

Coached sales associates in product specifications, sales incentives and selling techniques, significantlyincreasing customer satisfaction ratings.Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.Rotated merchandise and displays to feature new products and promotions.Walked through store areas to identify and proactively resolve issues negatively impacting operations.Directed promotion and brand loyalty efforts to build direct relationships with customers.

Joliet

- Reviewed customer service agreements for terms and conditions pricing and accuracy.- Researched competitors' activities and products to uncover new trends- Interpreted sales and pricing policies to departmental personnel and customers.- Evaluated performance against goals and implemented appropriate development plans.- Attended industry shows, conventions and other meetings with primary mission of expanding marketopportunities.

Peoria, Illinois Area

- Met with physicians, directors and healthcare executives to successfully sell medical devices.- Exceeded quotas consistently with driven mindset focused on continuously bringing in new business and closingsales.- Maintained thorough and current knowledge of medical device products, competitive offerings and market- Utilized a consultative sales approach to understand customer needs and customize offers which may include acombination of equipment, software, service, financing, design, marketing and education.- Achieved and exceeded sales targets

Greater Chicago Area

Responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders; was liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. • Be the primary point of contact and build long-term relationships with customers• Help customers through email, phone, online presentations, screen-share and in person meetings• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

Chicago

- Executed record filing system to improve document organization and management.- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.- Created presentations to inform, motivate and persuade internal and external audiences.- Booked airfare, hotel and ground transportation to coordinate office travel.- Managed incoming correspondence to enhance employee performance and reduce time spent on processingand responding.

Business Administration And Management, General

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Education record