Abdul Manan Email & Phone Number

Pakistan

• Resourceful Office Management:Dedicated to ensuring the smooth flow of operations by efficiently overseeing office supplies.• Employee Development Advocate:Conducting insightful presentations and sessions to enhance employee awareness and skills.• Process Optimization Specialist:Defining and refining process flows and procedures to enhance operational efficiency.• Policy Enhancement Contributor:Actively involved in reviewing and crafting policies to maintain operational excellence.• Event Coordination and Training Support:Organizing official events, training sessions, and recreational activities to foster a sense of community.• ISO 27001 Compliance Contributor:Led the asset tagging activity for the entire office, contributing to achieving ISO 27001 certification.• Adapting to Change:Developed a strategy and playbook to guide employees through post-COVID office operations.

Pakistan

• Fleet and Procurement Oversight:Spearheaded the procurement, maintenance, and auction processes for the fleet vehicles, ensuring cost-effectiveness and optimal performance• Versatile Procurement:Managed the procurement of diverse items, including electronics, furniture, crockery, and staff uniforms, aligning with official requirements.• Comprehensive Supply Chain Management:Handled the procurement of office refreshments, housekeeping supplies, and stationary, maintaining consistent stock levels to support uninterrupted operations.• Vendor Relations Expert:Executed vendor management responsibilities, overseeing agreements and ensuring timely payments for seamless collaborations.• Efficient Inventory Control:Maintained meticulous inventory records, ensuring accurate tracking and management of essential supplies.• Administrative Operations Steward:Undertook administrative operations for both corporate and site offices, guaranteeing the availability of necessities for smooth day-to-day functioning.• Premises Maintenance Guardian:Ensured the up-to-mark maintenance and ambiance of premises, creating a conducive working environment.• Financial Records Custodian:Maintained comprehensive financial records for all relevant operations, generating reports to facilitate administrative decision-making.• Effective Coordination:Coordinated with site offices for issue resolutions and record maintenance, ensuring seamless communication and collaboration.• Event Management:Successfully managed official ceremonial and recreational events, contributing to a positive workplace culture.• Employee Well-being Advocate:Supervised daily employee lunches, ensuring the provision of hygienic food, and conducted guiding, coaching, and motivational sessions as needed

United Arab Emirates

• Customer Care Specialist:Attended to designated accounts, addressing their complaints, queries, and requirements with a focus on providing exceptional service.• Relationship Builder:Ensured the quality of services and maintained regular engagement through client meetings, fostering long-lasting and loyal relationships.• Proactive Client Communication:Provided regular updates to clients about new products tailored to their business needs, aiming to bring innovation and productivity to their operations.• Customer Retention Champion:Proactively worked on customer retention strategies, not only through engagement but also by staying ahead of market competitors' offers.• Results-Driven Achiever:Successfully achieved revenue-based targets while ensuring high-quality sales and effective communication of necessary information to clients.

Pakistan

Worked with Mobilink Telecom for 9 years.-Looked after digitalization project initiated at Mobilink Business Center Islamabad in coordination with Marketing Team.-Also providing services as Business Center Executive since Oct 2014.-Dealing & resolving customer queries & complaints regarding services upfront.-Routing & coordinating regarding complaints with relevant departments for issue resolutions where required.-Conducting coaching sessions for training and internees of new comers in team to ensure good performance of team-Before this I have been working with IRU (Investigation & Resolution Unit, support operations) in same organization (Mobilink Telecom)Dealing with all kind of GPRS, connectivity, & VAS related complaints & queries.From Nov 2011 till Sep 2014-Earlier I have also been working as Customer Care Representative in MobilinkTelecom Call center from Nov 2007 till Oct 2011