Abdul Muzzammil Email & Phone Number

Singapore

Singapore, Singapore

Singapore, Singapore

• Generate daily night reports for distribution to HODs.• Cover Duty Manager’s duties when needed• Replying Marriott Customer Care after Investigation • Proactively responding and tactfully handling any guest challenges and feedback to improve guest and associate satisfaction• Identifying associates training needs and challenges while developing appropriate training method and tools to increase productivity. Rooms Controller• Ensure that hotel daily revenue was maximized through up- selling. • In charge of daily arrival and room allocations with area of focus which includes special amenities and guest feedback.• In charge of handling all group bookings for major accounts and liaises with Sales, Revenue, Conference and Catering Department as well as meeting planners in ensuring pre-conference, post conference and on-site requirements are met.• Trained by Housekeeping to assist in Inspection of room before releasingPandemic Measures• Involved in the pre-setup & handling of for Green lane/ PCA (The Periodic Commuting Agreement) stays mandated by Government due to COVID-19. (Period from May 2020 to October 2020)• Assist with COVID-19 operations as a Stay Home Notice (SHN) hotel since June 2021 to November 2021.

• Handling check in and check out process to ensure every guest has a brilliant stay• Train & guide new trainees and hirer on Front Desk and Executive Lounge operations• Assist in Executive Lounge Operations from day to day. Ensuring lounge guest are well taken care of and recognize • Appointed Inventive Host, where we are able to operate in different sectors in Rooms Division. Front Office being core department, Executive Lounge and At Your Service (Call Centre). • Keeping track of Front Desk Inventory to maintain par for daily operations.• Handling guest’s complaints with empowerment. • Accepting Room Service order’s through Micros system• Managing guest queries through calls (AYS)• Overseeing Guest Relations Officer (Supervisor) duties wherever possible. • Brilliant Host in 2020• Selected as acting Rooms Controller

- Attached to Executive Lounge daily operation for Breakfast service and Cocktail Hours- Learning bartending skills- Ensuring stocks are sufficient for day to day operations

- Assisting in check-in and check-out process - Handling in room check-in of VIP- Group check in for Aircrew (Air India)

Diploma Of Education, Business Practice In Hospitality Management

Higher National Institute Of Technical Education, Hospitality Operations

General Certification Of Education Normal Level (Gce "N" Level)