Danielle Rogers Email & Phone Number

Gold Coast, Qld, Au

Gold Coast Mc, Queensland, Australia

As a Client On-boarding and Trainer at RMS Cloud, I ensure the successful integration of new and existing clients into RMS systems through high-quality training and exceptional customer support. I am a primary point of contact for new customers, facilitating their transition and providing ongoing support to enhance their experience with RMS.Key Responsibilities:- Training and On-boarding: - Delivered comprehensive training on RMS software and modules to new and existing clients. - Managed initial setup and implementation, ensuring clients effectively used RMS systems. - Maintained regular contact with new clients until a smooth handover to RMS support.- Program Improvement: - Reviewed and assessed training programs to identify and implement improvements. - Provided feedback on trends, issues, and enhancements to Training Programs, RMS Products, and Services.- Customer Interaction: - Ensured all training and client interactions met service parameters and benchmarks, aiming to exceed customer expectations.- Key Result Areas (KRAs): - Training Delivery: - Delivered effective training and support for successful RMS system implementation. - Client Handover: - Ensured seamless client transitions to RMS support. - Program Review: - Continuously improved training programs and materials for better effectiveness and customer satisfaction.- Key Performance Indicators (KPIs): - Achieved a 95% positive response rate on training surveys. - On-boarded clients within desired timelines with a 95% success rate. - Updated and responded to training notes promptly. - Maintained a 100% accuracy rate for invoicing of client training sessions.

Miami, Gold Coast Qld Australia

As a Collections Agent at Rapid Loans, a provider of small to medium finance options for personal and motor vehicle loans, I was responsible for proactively recovering outstanding debts and managing customer repayment arrangements to support the company’s financial objectives.Key Responsibilities:- Customer Contact: - Initiated contact with customers to address and resolve outstanding debts. - Established and maintained effective communication to facilitate debt recovery.- Debt Recovery: - Utilized available resources and tools to locate and engage with customers who had overdue accounts. - Conducted thorough investigations to identify and address reasons for non-payment.- Financial Consultations: - Engaged with customers to discuss their financial situations and provide viable options for debt repayment. - Provided guidance and support to help customers navigate their repayment options.- Negotiation and Management: - Negotiated appropriate payment arrangements with customers, ensuring agreements were realistic and manageable. - Monitored and managed ongoing payment plans to ensure compliance and timely repayments.- Achievements: - Successfully recovered a significant portion of outstanding debts through effective communication and negotiation. - Developed strong relationships with customers, leading to improved repayment rates and customer satisfaction.

Hope Island, Gold Coast Qld Australia

As a Administrator at Cameo Property Services, a family-owned and operated boutique real estate agency, I provided comprehensive administrative support and training. My role focused on enhancing operational efficiency and supporting Business Managers and staff in various aspects of real estate administration and software use.Key Responsibilities:- Real Estate Administration and Accounts: - Managed day-to-day administrative tasks related to real estate operations. - Handled accounts and financial documentation, ensuring accuracy and compliance.- Sales and Marketing Support: - Assisted with sales and marketing activities, including preparing promotional materials and managing l listings. - Supported the development and execution of marketing strategies to enhance the agency’s visibility and reach.- Property Management and Business Manager Support: - Provided administrative and operational support to Property Managers and Business Managers. - Facilitated smooth operations by handling various property management tasks and ensuring efficient workflows.- Training of the Team: - Conducted training sessions for staff on software, systems, and operational procedures. - Developed training materials and resources to support ongoing staff development and competency.- Achievements: - Streamlined administrative processes, improving overall operational efficiency. - Enhanced team proficiency through effective training and support in software and systems.

Helensvale Gold Coast Qld Australia

As a Senior Software Consultant at REI Master, I was responsible for the successful implementation of software solutions for properties within the permanent and holiday letting sectors. My role encompassed overseeing the support team, delivering comprehensive training, and ensuring smooth transitions from old systems to new.Key Responsibilities:- Software Support / Leadership: - Supervised support staff to ensure timely and high-quality responses to client inquiries. - Handled overflow support calls and provided on-the-job training for support staff. - Monitored and enhanced the efficiency of the support team.- Training / Software Implementation: - Led the implementation of new software systems for client properties. - Conducted one-on-one and group training sessions to help customers navigate the new system effectively. - Managed data migration processes to transition clients from legacy software to the new system seamlessly.- Administration / Accounts: - Created detailed written reports and documentation related to software implementation and client support. - Performed data entry tasks and audited client accounts for trust account reconciliation. - Reviewed and amended paperwork and invoices generated by consultants for site appointments.- Achievements: - Successfully led numerous software implementations, resulting in improved client satisfaction and operational efficiency. - Enhanced the support team’s performance through effective leadership and training.

Gold Coast Qld Australia

As a Property Manager for The Oasis and Jefferson Court, I managed a diverse portfolio of 200 properties, overseeing all aspects of rent collection, property maintenance, and tenant services. My role was pivotal in ensuring smooth operations and satisfaction for both tenants and investors.Key Responsibilities:- Accounts/Trust Management: - Conducted mid and end-of-month financial reconciliations and prepared detailed reports. - Managed daily trust accounting functions, including rent receipting and invoice generation. - Handled banking tasks related to property management finances.- Administration: - Processed tenancy applications and prepared documentation for new tenants. - Managed incoming calls and emails and performed general data entry. - Ensured accurate record-keeping and efficient handling of all administrative tasks.- Sales and Marketing Support: - Assisted with sales and marketing activities, including preparing promotional materials and managing l listings. - Supported the development and execution of marketing strategies to enhance the agency’s visibility and reach.- Property Management: - Conducted entry and exit inspections, generating comprehensive reports for each. - Mediated and resolved issues between investors and tenants, handling complaints effectively. - Represented investors in court as needed, ensuring their interests were upheld. - Managed and processed invoice payments on behalf of investors.- Achievements: - Successfully maintained high levels of tenant satisfaction and investor engagement. - Streamlined administrative processes, improving efficiency and accuracy in property management operations.

Certificate Iv, Training And Assessment (Tae40110)

Certificate Iii, Property (Real Estate)

Certificate Ii, Retail Operations

High School