- Enhanced data-driven decision-making through analysis statistical analysis of data.- Development of a dashboard using reporting tools for new KPI's and maintenance of already existing daily, weekly and monthly dashboards.- Created Amplitude visualizations and reports to monitor team performance and communicate insights to stakeholders.- Reduced manual processing time by 12% over 6 months by employing SQL and database tools to extract and manipulate data.-Enhanced data management and system efficiency through monitoring and optimization of database performance- Managed work requests and project timelines with consistent accuracy and completeness.- Worked collaboratively and productively to troubleshoot and resolve issues.- Participated in internal communications on standard processes and reporting.

• Maintaining full responsibility for online survey development and deliverables• Responsible for a thorough review of client materials to lead kick-off call and clarify any questions with the client• Proactively suggesting questionnaire design improvements to ensure the client is informed about the best style of question formatting for respondents and the correct survey logic for flawless data collection.• Building internal programming timeline to meet the client's project turnaround times• Working directly with a Project Manager or client on custom solutions to meet the client's needs.• Maintaining a high level of quality and efficiency through frequent code reviews and feedback to appropriate channels• Helping maintain technical requirements documents for team and customers supported within an account team• Ensuring quality and timeliness of all surveys and other services/deliverables provided by the team• Attending client meetings to ensure expectations are in line with what can be provided• Identifying areas of improvement for the programming team and work with the Lead Programmer/Project Manager to facilitate training• Quickly resolving technical mistakes/issues and work with Lead Programmer to implement preventative measures/ jumping into action when project quality and timing is compromised• Setting a positive example for team members and foster a good team environment• Checking and cleaning data to ensure quality