Manager Billing Assurance Operations
Current-Develop and implement quality control processes to ensure proper logic and account fix methods are in place to enforce established rules for ~200 100% Order Quality Reports. -Analyzes, develops, and ensures proper fix methods to support customer provisioning failure exceptions via Tibco exception handling application. -Responsible for servicing and handling of inquiries regarding equipment in relation to residential/commercial bulk accounts according to contract terms. -Performs forecasting activities associated with work performed by the outsource vendors and uses this information to provide expected headcount levels in accordance with contract terms. -Manages workflow and staffing levels to ensure all departmental SLAs are met. -Provides operational guidance and direction to ensure the timely implementation of policies and procedures for all work tasks. -Facilitates the training, monitoring, coaching, and evaluation of employees. -Provides support in the areas of business planning/budget preparation, reporting and forecasting. -Provides analytical insight to and consultative support to the local area(s) including Network Management, Logistics, Sales, Field Service, Customer Service and Product to optimize operational results.-Responsible for performing any and all administrative tasks through use of appropriate company documentation and ensuring it is completed in a thorough and accurate manner. Responsible for informing other functional areas of any and all issues that may extend beyond the incumbent’s current knowledge, skill level, or area of responsibility. -Responsible for meeting company standards pertaining to quantity and quality of work performed on an ongoing basis. Responsible for performing all work-related tasks in a manner that is in compliance with all Altice USA policies and procedures. -Performs such duties as the position’s area Director may deem necessary.
