• Monitoring and ensuring uptime of Cabinet Portal and eOffice in MoP (Ministry of Privatisation).• Performing network/systems tasks, assigned by NITB (National Information & Technology Board).• Providing network, system and hardware troubleshooting end L2/L3 support to MoP-IT. • Managing NOC/Data Center of MoP, currently restructuring LAN/WLAN on new ICT standards.• Supporting MoP-IT in procurement and evaluation of… Show more • Monitoring and ensuring uptime of Cabinet Portal and eOffice in MoP (Ministry of Privatisation).• Performing network/systems tasks, assigned by NITB (National Information & Technology Board).• Providing network, system and hardware troubleshooting end L2/L3 support to MoP-IT. • Managing NOC/Data Center of MoP, currently restructuring LAN/WLAN on new ICT standards.• Supporting MoP-IT in procurement and evaluation of equipment. i.e. Desktops, Laptops, Mac Books, Switches, Routers, Access points, Printers, Scanners, UPS etc.• Securing inbound and outbound traffic through PaloAlto Firewall.• Ensuring uptime of Internet, Intranet and VVOIP services.• Monitoring inbound/outbound traffic, taken by multiple service providers. i.e. NITB, NTC, NTL.• Administering Systems side which includes DNS-AD Server, file server and print server.• Implementing network/system advisories provided by NTISB (National Technology & Information Security Board). Show less

• Under SLA of Network and System services, provided agreed L2 services to OGDCL IT.• Managed Linux based Squid Services as well as ensured back bone internet provision to OGDCL Head Office & Local Offices.• Facilitated OGDCL IT to expand their Network & System in managed way. • Facilitated OGDCL IT a network/system/hardware troubleshooter provided hands & feet support to OGDCL IT to fulfill end user requirements.• Provided NOC (Network Operation Center) maintenance services to… Show more • Under SLA of Network and System services, provided agreed L2 services to OGDCL IT.• Managed Linux based Squid Services as well as ensured back bone internet provision to OGDCL Head Office & Local Offices.• Facilitated OGDCL IT to expand their Network & System in managed way. • Facilitated OGDCL IT a network/system/hardware troubleshooter provided hands & feet support to OGDCL IT to fulfill end user requirements.• Provided NOC (Network Operation Center) maintenance services to OGDCL IT. Show less

• Leaded IT Service Desk and Support Teams (Head Office, Regional Offices, Area Offices, Factories) of BAT, Pakistan. • Ensured L1/L2 response as global support/service to all BAT, Pakistan users.• Participated revamp of Citrix based (Call logging system) REMEDY to TRIOLE (OWA).• Deployed TRIOLE to BAT, Pakistan.• Conducted Online trainings and UAT (User Acceptance Test).• Conducted trainings to upgrade skillset of Regional teams.• Made modern changes in the procedures… Show more • Leaded IT Service Desk and Support Teams (Head Office, Regional Offices, Area Offices, Factories) of BAT, Pakistan. • Ensured L1/L2 response as global support/service to all BAT, Pakistan users.• Participated revamp of Citrix based (Call logging system) REMEDY to TRIOLE (OWA).• Deployed TRIOLE to BAT, Pakistan.• Conducted Online trainings and UAT (User Acceptance Test).• Conducted trainings to upgrade skillset of Regional teams.• Made modern changes in the procedures to for smooth solutions.• Restructured escalation matrix.• Participated in enhancement of Intranet and tested RMAT (Request Management Approval Tool). Show less

• Provided services regarding installation and configuration of wired and wireless devices, personal computers, servers baseline, workstations, peripheral devices, security cameras.• Managed REMEDY (Call Logging System) support logs on Citrix based Remedy. • Provided support for emails on Lotus based environment.• Pro-actively monitored client end Anti-Virus services and resolving.• Maintained Inventory of IT Hardware equipments.• Ensured 99% up time of in house developed… Show more • Provided services regarding installation and configuration of wired and wireless devices, personal computers, servers baseline, workstations, peripheral devices, security cameras.• Managed REMEDY (Call Logging System) support logs on Citrix based Remedy. • Provided support for emails on Lotus based environment.• Pro-actively monitored client end Anti-Virus services and resolving.• Maintained Inventory of IT Hardware equipments.• Ensured 99% up time of in house developed applications. i.e. SAP (GUI), Talen T • Checked and troubleshooted communication and network problems on client end and implemented preventive measures. Show less

• Administered LAN, utilizing one or more TCP/IP or non-TCP/IP networking protocols in Microsoft based operating system.• Provided troubleshooting in networks, systems, hardware and applications services to identify and correct malfunctions and other operational difficulties.• Anticipated communication and networking problems and implement preventive measures.• Evaluated and/or recommends purchase of computers, network hardware, peripheral equipments and software.• Installed… Show more • Administered LAN, utilizing one or more TCP/IP or non-TCP/IP networking protocols in Microsoft based operating system.• Provided troubleshooting in networks, systems, hardware and applications services to identify and correct malfunctions and other operational difficulties.• Anticipated communication and networking problems and implement preventive measures.• Evaluated and/or recommends purchase of computers, network hardware, peripheral equipments and software.• Installed, configured and maintained Ethernet network, Fiber Network, Network cabling, Wired and wireless devices, Personal computers, Microsoft workstations, File server, Anti-Virus server and other related equipment, devices and systems.• Investigated user problems, identified their source, determined possible solutions, tested and implemented solutions. • Documented network problems and resolutions for future reference.• Assisted users in maximizing use of networks and computing systems.• Provided support in installation and configuration Microsoft Windows 2008 Servers. • Provided troubleshooting in the physical network infrastructure, including wired and wireless local area network.• Monitored bandwidth usage and analyzing traffic patterns using Solar Winds. Show less

• Provided regular feedback on network performance, both in general and specific service levels• Provided complete support to Help Desk in Microsoft environment, i.e. Network, hardware, software and technical support.• Designed and Implemented Local area network requirements.• Provided bandwidth from multiple service providers. i.e. Micro Net BB & PTCL• Monitored IT procedures aligned with company policy and procedures.• Installed and configured back-up server (File server)… Show more • Provided regular feedback on network performance, both in general and specific service levels• Provided complete support to Help Desk in Microsoft environment, i.e. Network, hardware, software and technical support.• Designed and Implemented Local area network requirements.• Provided bandwidth from multiple service providers. i.e. Micro Net BB & PTCL• Monitored IT procedures aligned with company policy and procedures.• Installed and configured back-up server (File server) and managed recovery of data.• Controlled and managed I.T budget, hardware & software Inventory and facilities.• Provided Troubleshooting connectivity problems including user access and component configuration. Show less

• Provisioning of LAN.• Configuration of Layer 2 Switches.• VPN configuration.• Trouble shooting network issues.• Vendor management and inventory management.