- 24x7x365 monitoring, analyzing, troubleshooting and incident management of data centers andremote offices, information security hardware/Software, network infrastructure, IT platforms andsoftware applications.- Assist networks team in implementing, repairing and troubleshooting networks.- SME for Solarwinds, responsible for maintaining server environment including patching andupgrades. Created dashboards and alerting for various teams, setup a lot of customized monitoring,setup custom universal pollers to gather data from devices not supported by out of box solutions bySolarwinds. Worked with various models of Solarwinds including: NPM, SAM, NCM, WPM NTA andVNQM.- Created reports on uptime, bandwidth usage and other key metrics.- Monitoring automated end user incident, troubleshoot and resolve problems with ticketing software –ServiceNow.- Monitor server infrastructure with other tools such as SCOM, AppD and VMware NSX tools.- Collaborate with network engineers, fields technicians, equipment vendors and telecom carriers toeffectively troubleshoot and resolve various types of issues and outages.- Provide base level IT support to non-technical personal with the business and direct customersupport when required.

Developed a strong technical knowledge of all IT systems for offices within MENA region, co-ordinatecommunication between various technical departments within IT.- Proactively identifying problems by monitoring trends in the ticketing system – Infra, identifying causeand assisting in troubleshooting thereby significantly reducing the amount of reoccurrence of errors.- Monitor network operations and deal with general day to day operating systems problems.- Assist in assets management, auditing and configuration.- Imaging, acceptance, testing and deployment of full desktop systems.- Resolved computer hardware and software, printing, installation, word processing, email andoperating system issues.- Ensure proper installation of operating systems and software with Emporium.- Performed printing, telecommunication and network business evaluations.- Racking, mounting of inverters, Powers and Fiber in server room.- Configuring, upgrading and staging of IP phones and voice mail system – Siemens.- Plan, design, install & troubleshoot communication & CCTV/IP cameras, fiber network,including Audio/Video automated system in boardrooms.- Calibrate and monitor system post installation.

Pre-Sales Technical support- Developing and maintaining standard demos based on vendor products and furthercustomizing these to customer requirements.- Implementing “Proof of Concept” engagements at a customer site.Sales and Technical Support- Assess customer needs, order components, assemble computer systems and install andconfigure software and peripherals for customers.- Configure network on standard network server procedures, with virus protection and othersecurity measures.- Provide technical support for specialized hardware and software systemsCorporate clients Support- Assist clients with VPN and remote connectivity.- Assist clients on troubleshooting with their remote offices’ servers, Desktops, Laptops & Macs.- Provided technical support for mixed environment systems.- Would be called out on remote sites for clients for resolving systems and network issues.- Identify and Monitor User training needs and upkeep of the software and hardware.Desktop Support Assistant- Configure WiFi network for clients- Assist clients in maintaining the intranet servers and routers- Help installing network printers, photocopiers, scanners, Firewalls & Routers

- Responsible for 90+ users on a Windows 2000 server environment- Troubleshooting problems pertaining to Network, Application Conflicts and system Bugs.- Install, configure, troubleshoot, maintain, upgrade, and repair Desktop/Laptop/Network hardwareand peripherals- Cable, Cable Rack Plans, Wireless Installation and Configuration, and Cisco Router, SwitchesInstallation and Configuration.- Management of Microsoft Active Directory including users, groups, and group policies- Configuring Cisco Routers and Switches- Maintained daily network operations, including internet/intranet site administration, backup,virus-protection, e-mail, and security.