Abdullah Yahya Email & Phone Number

Cairo, Egypt

Currently supporting the DiDi ANZ (Australia & New Zealand) account at Alorica, delivering exceptional customer service to ensure a seamless user experience. Key responsibilities include:Handling inquiries and resolving issues for drivers and riders in the ANZ region with efficiency and professionalism.Providing personalized assistance across multiple communication channels, including email and live chat.Collaborating with internal teams to address escalations and ensure timely solutions.Leveraging customer feedback to improve service quality and enhance satisfaction.This role has strengthened my problem-solving skills, communication abilities, and adaptability in a fast-paced, customer-focused environment.

Cairo, Egypt

Collaborated on a cutting-edge project at Outlier AI, focusing on training and fine-tuning API extensions models to enhance performance and accuracy. Responsibilities included:Developing and refining data pipelines for training AI models.Evaluating and optimizing model outputs for consistency and reliability.Implementing advanced techniques to adapt AI models for specific use cases.Ensuring alignment with project goals through regular testing and feedback loops.This experience honed my skills in AI model training, data analysis, and problem-solving while deepening my understanding of API-driven AI applications.

Remote

Alexandria, Egypt

Cairo, Egypt

As a Customer Service Advisor at Concentrix, I worked in the Amazon UK Retail Department, delivering exceptional support to a diverse customer base. My key responsibilities included:Resolving customer inquiries related to orders, returns, and account issues with efficiency and professionalism.Utilizing problem-solving skills to address complex issues, ensuring first-contact resolution and customer satisfaction.Building strong client rapport by understanding and addressing their needs empathetically.Communicating effectively to provide clear, concise, and accurate information across various communication channels.Maintaining high performance metrics, including customer satisfaction scores and adherence to quality standards.I successfully contributed to enhancing customer experiences while upholding Amazon's commitment to excellence.