• An accomplished and courteous hospitality professional with more than 10 Year’s experience in managing the front-desk operations in-sync with the guest expectations /organizational standards of the leading hotel chains• shouldering multiple responsibilities simultaneously, including issue resolutions, query handling, sustaining quality parameters and exceeding the key performance of customer Service• maintaining friendly coordination with all the internal departments and ensuring the efficiency of Guest service • Adept at reviewing the daily reports of the junior staff and formulating the monthly performance reports • Efficient in resolving the guest complaints / issues and establishing remarkable guest relationships• Sound knowledge of various property management Systems, Such as Maestro, Opera, Landmark and ONQ Hilton’s PMS.• Working knowledge of Accounting Application, such as, ACCPAC, Quick Books, Simply Accounting and Excel intermediate level