• More than 16 years in hospitality, managing the front-desk operations, nigh audit manager, accounting and supervision, exceeding guest expectations, meeting standards of the leading hotel chains• Shouldered multiple responsibilities simultaneously, resolved concerns or issues in a timely manner, handled inquiries, sustained quality parameters and exceeded the key performance metrics• Established remarkable guest relationships, interacted professionally with all the internal departments• Supervised reviewing the daily reports, assigning duties and formulating the monthly performance reports • Knowledgeable of property management systems: Maestro, Opera, Landmark and ONQ Hilton’s PMS• Accomplished, courteous, highly organized, prioritize tasks and meet deadlines in a fast-paced environment• Demonstrated strong analytical skills, attention to detail, results oriented, investigation and negotiating skills• Word, Excel and Outlook; ONQ, Opera, Landmark and Fidelio- Property Management, data entry, collections