Abel O. Email and Phone Number

Technical Proficiency and Database Management➤Manage, maintain, and service databases, utilizing computer literacy and computer science principles to ensure data integrity, quick querying, efficient data management and spot check data backups for integrity of possible missing data.➤Proficient and organized SQL script writer for data retrieval, manipulation, and reporting, with a focus on performance tuning for optimal query execution.➤Develop, review, and update standard operating procedures, practice HADR plans, for month-end and database maintenance activities, ensuring readiness and system resilience. System Architecture and Optimization➤Monitor and optimize database performance, troubleshooting issues to ensure seamless operation and web application compatibility via staying abreast to new technologies and working with others in my field.➤Ensure database interoperability and compatibility with other systems, integrating web application development best practices to maintain system flexibility.Data Security and Compliance➤Conduct regular database audits, compliance checks, and disaster recovery tests to maintain data security while managing user accounts and access levels and using my on-call experience from my previous roles to always be ready to help.Analytical Thinking and Problem-Solving➤Apply analytical thinking and complex problem-solving skills to diagnose and resolve database issues swiftly, optimize query performance, and develop innovative solutions that enhance system reliability and efficiency.

➤Analyzing all information/data in an efficient manner to reduce complexity and implement actionable improvements.➤Working with all levels of management to ensure that appropriate processes/controls are established and documented.➤Creating data to help forecast FTE's for daily call center scheduling and to create efficiencies in specific departments.➤Enhancing the use of tools for proper data synchronization and working with new CRM systems to understand trends.➤Implementing standards to communicate with branches, review IRA transactions, and elevate department organization.➤Auditing new memberships for proper setup, handling cases of members that passed away, and initiating new projects.➤Managing large projects along with collaborating with cross-functional teams to establish branch operational strategies.

➤ Managed a portfolio of 300+ loans by organizing and setting up data to fit file transmission and liaising with vendors.➤ Developed LSR roles in the reconstruction of the lending department and created new job descriptions for each position.➤ Standardized tasks for each position and migrated mortgage servicing to third parties to help streamline the department.➤ Communicated/interacted with clients, interpreted documents, and wrote routine correspondence with other branches.➤ Strategically demonstrated awareness of company policies and procedures while applying strategic, sound judgement.➤ Effectively made recommendations regarding ways to improve the institution and provide the best customer experience.➤ Exercised executive and administrative control over the functions of the office, including implementation of all policies.

➤ Increased profits by 130% by facilitating high value loans as well as developing relationships with local businesses.➤ Maintained an understanding of financial products, engaged in outreach activities, and managed client relationships.➤ Continuously recommended and explained all banking services and products to clients based on their specific need.➤ Managed client bank accounts, opened/closed accounts, oversaw transactions, and sold banking products to clients.➤ Referred clients to in-house financial experts and relevant bank departments for trust and mutual fund management.➤ Prepared documents to open/close accounts, obtained signatures, assigned account numbers, and processed applications.➤ Discussed bank policies with clients, resolved client queries/complaints, and performed administrative duties as needed.

➤ Strategically managed business to business sales departments with migrating business acquisitions to AT&T services.➤ Successfully met sales goals and was recognized in the region as a leader and good at communicating new changes.➤ Consistently greeted customers and assisted them as required to maintain the highest level of customer service daily.➤ Effectively provided a fun, full-service experience to all customers and completed point-of-sale functions as needed.➤ Continuously engaged with customers to effectively build rapport and create lasting relationships for the business.➤ Interacted with staff, internal departments, and all customers to resolve customer service issues and improve processes.➤ Efficiently educated customers on AT&T product/service offerings to increase sales and ensure customer satisfaction.