Abheek Chatterjee Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

- Replicate the success of Knowledge Management adoption in Americas.- Grow the Secondary Research Team and develop the offering as a global service within the firm.

In addition to responsibilities of APACME Knowledge Manager, - Establish a team catering to Jacobs secondary research requirements globally; hire team members, establish processes and templates, shortlist external databases and promote the service- Resource planning, budget management, quality/compliance and training for knowledge management and research teams, aligned to sales, within the APACME region

Gurgaon, India

- Conduct Knowledge Management(KM) needs analysis based on structured interviews, surveys and workshops with senior leadership and other stakeholders- Develop Annual Knowledge Management (KM) strategy, define measurement parameters, allocate resources for each KM project, and monitor progress - Work with the global Sales Center of Excellence and regional Sales Enablement to drive forward global knowledge agenda, global consistency and use of common systems- Design, develop and manage regional intranet SharePoint sites for APAC and ME regions based on information requirements of the sales team- Identify process improvement scopes within the sales process and automate several steps using UiPath, MS Flow and PowerApps- Plan and organize content migration to move to an online, searchable database from shared drives.

New Delhi Area, India

- Develop Annual Knowledge Management (KM) strategy, define measurement parameters, allocate budget and resources for each KM project, and monitor progress - Work with department HODs and SPOCs for crafting knowledge detailed knowledge plans- Track & report monthly progress on knowledge plans- Monitor content quality and perform regular content health-checks across all platforms- Train and mentor Knowledge Management team members- Facilitate strategic growth, adoption, and success of business practice communities by leveraging SAP JAM- Provide KM related trainings and be a go-to person for KM SPOCs across all departments - Lead the team managing “Idea Factory (IF) and Continuous Improvement Projects (CIP)” – idea generation, evaluation, implementation and R&R. - Write/edit/review all internal communication pieces for Quality Department and CEO Office before circulation- Plan and facilitate I-CSAT (Internal Customer SATisfaction) surveys and assessments

Gurgaon, India

- Created self-starter kits for new hires; quick reference guides, user manuals, process documents, etc.- For the Retail practice area, identified content gaps and cases to fill those gaps by the process of curation- As a resultant of case curation, created document toolkits like vignettes, proposals, benchmarks, market overviews, competitor analysis, specific practice area material, etc.- Created annual risk assessment reports to analyze feasibility of all processes and prepare mitigation plans- Supervised a small sized team and interact directly with respective stakeholders to oversee day to day project activities and ensure timely deliverables- Performed Quality review of all Retail and Technology related toolkits- Managed folder structure, lists and libraries, permissions for the internal SharePoint sites and resolved technical issues that the team faced while working on these sites- Managed local Jive communities enabling enhanced internal communication and employee engagement

Hyderabad Area, India

- Managed Deloitte’s Financial Services industry (FSI) intranet portal on SharePoint 2010- Requirement analysis for site creation/migration and update clients on project status regularly- Managed and moderated social media communities to ensure regular postings of relevant content, cleansing data and driving traffic to the group- Created monthly metrics dashboards on visitor information, site usage and geographical trends- Rendering support to FSI consulting professionals in creation and management of Account Team Sites- Perform quality reviews and testing for all large projects before delivery- Facilitate knowledge sharing sessions across different KM teams to impart best practices

Pune Area, India

Jabalpur Area, India

Executive Leadership Program, Artificial Intelligence

Leadership with AI and ML Technologies | AI-Led Business Transformation | Business Models for AI-Led Businesses | Ethics, Privacy.

Pgdm, Marketing

Bachelors Of Engineering, Electronics And Telecommunication

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