Abhilash Thulsidass Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Performed root-cause analysis and advanced technical troubleshooting for three product squads, including Meltwater Engage, a social media engagement solution.• Leveraged LinkedIn Marketing API and Facebook/Meta Graph API Explorer to resolve complex enterprise issues with social media integrations and analytics.• Triaged bugs, incidents, and escalations in collaboration with Tier 3 and development teams, ensuring timely and effective resolutions.• Advocated for customers by providing actionable insights and feedback to improve product features and usability, collaborating with product management teams.• Mentored colleagues on product knowledge, process optimization, and project management.

Bengaluru, Karnataka, India

• Handled complex escalated cases for Enterprise clients meeting SLAs for the Meltwater's media intelligence and social engagement platform.• Played a pivotal role in the development of an application that creates custom searches from external sources and converts them into RSS feeds (MERN Stack, AWS).Engaged in various aspects of technical support such as monitoring application status, changes, and releases; participating in user acceptance and testing; contributing to product and support documentation; and collaborating with cross-functional teams to streamline support processes and translate client feedback into actionable insights for new product releases on the platform.Won organization-wide Hackathons in both 2022 and 2023, transitioning one of the projects into production, resulting in substantial product enhancement and customer experience.

Bengaluru, Karnataka, India

• Cultivated technical expertise in Meltwater products to assist clients in addressing advanced inquiries, troubleshooting issues, and resolving challenges effectively while enhancing their product knowledge.• Contributed to a customizable, automated report-generation application for enterprise clients in the MEAN stack, resulting in a remarkable increase in product efficiency (Angular, NodeJS, EJS).

Delivered websites, logos, marketing materials, and visual assets with innovative designs for brands to stand out both in the digital realm and on paper.

Mysuru Area, India

Formerly, 'Royal Mysore Walks'.Curated and led memorable travel experiences by captivating travellers with rich historical narratives and immersive experiences, while fostering connections with enthusiasts of culture and exploration.

Mysuru, Karnataka

Master'S Degree, Computer Science

Activities and Societies: Represented the University, winning multiple inter-collegiate fests and events (technical and non-technical.

Bachelor'S Degree, Computer Science

Activities and Societies: De Paul College : • President of the IT club • One of the primary student coordinators of Annual College Fest.

Primary, Secondary And Senior Secondary, General Studies

Activities and Societies: • Was selected to present my 'Wall-E: Harvesting Gravity' project in Jawaharlal Nehru National Science.