• Service Management, Incident Management, People Management.Defined and optimized customer service workflows, maximizing team productivity considerably. • Managed diverse projects with cross-functional teams, ensuring alignment with business goals and timely delivery of key milestones.• Spearheaded real-time troubleshooting efforts for projects experiencing delays, resulting in the on-time delivery of 90% of projects.• Utilized project management tools such as Asana and Trello to track tasks, allocate resources, and communicate project progress.• Collaborated with teams across marketing, development, and product to ensure clear communication and alignment of objectives.• Led strategy meetings, incorporating feedback to streamline project efficiency, reducing the average project cycle time by 15%.• Handled project documentation, reports, and presentations, ensuring compliance with internal standards and governance policies..• Good judgment and decision-making skills.• Excellent written and verbal communication in English

As a specialist in Honeywell my role included technical assistance on all the equipments such as Access Control systems,Panels,Switches and Fire Alarm Systems.• Experience in error handling and case handling.• Rich troubleshooting experience for Routers, RedLink, HVAC

• Cases handling and Inbound calls• Required excellent written and verbal communication in English

In Instrumentation Ltd. Kota, ny role involved the following:-• Fabrication and Testing of manufactured panels and quality assurance• Maintaining the Quality as per the ISO standards• Making order sheets and reports for the Projects

As JV manager my role included managing joint ventures between the company and its business partners. This included product launch, sales and revenue generation.

• Product-based support for technical issues• Required excellent written and verbal communication in English