As a Salesforce Business Analyst, I specialize in driving business improvements and ensuring project success. I enhance processes and efficiency by providing actionable recommendations and serve as a bridge between IT and business stakeholders, fostering collaboration to achieve optimal outcomes.Total 4+ years of experience in Salesforce CRMWork Description:• Consult and liaise with stakeholders to gather and confirm business requirements• Analyse and consolidate information to develop solutions to ensure business requirements are achieved• Prepare functional requirements (user stories) and related Acceptance criteria as part of the Agile Sprint development process• Using JIRA for maintaining the backlogs and adding the user stories• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experience and reduced cost/time impacts• Provide support to key stakeholders in managing system and process changes• Help the QA team to test the system from client’s POV and conduct UAT sessions with the clients.• Demo/Train experience - to internal or external clients, new hires, and Interns.• Use ServiceNow to capture and manage ITSM processes (such as to raise RFC, get CAB approval, and Incident management related to SFDC reports and dashboards)• Prepare SFDC reports and dashboards to support the delivery of business key metrics• Undergone various pieces of SFDC trainings through Trailheads and other internal trainings.