Bookseller - Waterstones (2015-2017)• Responsible for serving customers in a fast paced environment, dealing with enquiries, locatingspecific items on the shop floor and maintaining a presence within the shop• Training in how to stock merchandise and ensure that the shop is organised and presented to ahigh standard, this includes the creation of window displays and displays within the shop in orderto maintain the company brand• The main focus and manifesto of the store is to provide a pleasant customer experience which Ihave learned to execute through conversation and rapport with frequent customers, whichattention to tailoring recommendations and advice in a customer-specific manner• Confidently trained on a till• Through my work in retail, I have developed a sense of pride in my selling abilities which are notlimited to up-selling of specific items but apply to attention I have made in the past to ensure acustomer has a comfortable experience, leaving the store with what they want• Online/ Telephone communications with other branches of the company• Multitasking throughout the day