Abigail Joyce Email & Phone Number

North America

Greater Colorado Springs Area

 Draft and send letters, emails and proposals to current clients, prospects and new clients.  Organize and execute a follow-up system for new and current clients. Promptly respond to all urgent emails and client concerns. Conduct property tours, care for client’s homes and personal possessions, and host open houses. Host inspectors, appraisers, photographers and contractors in client and none client homes. Manage a large CRM system within client database. Create client files, presentation packets and Agent to Agent referral packets. Draft contract, MLS listings, and write marketing copy.

 Supervised a Xerox training department for a Verizon Wireless contract. Worked with consumers in resolving any billing, network or payment issues. Provided crucial operational trainings for more than 400 employees regularly to meet contractual deadlines, keeping them educated and knowledgeable above industry expectations. Managed weekly training schedules, work to resolve new hire payroll issues, and resolve new hire employee conflicts within the training department.  Assisted new trainees in learning company protocol and standards while working with customer, resolving escalations when they arose. Managed training material, adding to and adjusting when needed and ensuring all material is current on a daily basis.  Prepared and closely monitored daily, weekly and monthly production reports with extensive audits.  Attended weekly conference calls with corporate leaders and department heads to collaborate operational strategies and production goals. Created and managed a training pipeline to ensure maximum efficiency in new hire turnover.