Abisha Bejoy Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas

•Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by customers within SLA time frame.•Escalate problems to the correct teams where appropriate and resolving simple requests without needing to escalate.•Participate in team meetings daily, ask questions and provide input on case backlog, technical process, and new processes within the department.•Experience in using data visualization and exploration tool Kibana.

Austin, Texas

Austin, Texas

• Runs the Deal Review process.• Identify, escalate, and ensure resolution to Deal Review issues.• Learn and stay up to date on the basic company product pricing models for a large and growing product line.• Collaborate with client facing team members when requested.• Analyze, clarify, and validate Quote Request from Sales Teams.• Identify optimal solution for Quote Requests, with direction from manager.• Determine when approvals are required and route accordingly.• Create Quote for new sale opportunities in Salesforce.com• Assist with Mergers and Acquisitions testing responsibilities.

Cochin Area, India

•Responsible for developing inventory strategies by analyzing the competitive marketplace, pricing structure and other promotional activities with an objective to optimize revenue and load factor on each route.•Performed User Acceptance Testing (UAT) analysis for GDS integration with Radixx PSS and implementation of Codeshare with Air India.•Acted as a single point of contact for escalating incidents reported by various user groups, monitoring and updating the tickets through incident management tool Jira.•Conducted Training for new joiners on Airline Domain.•Generation and circulation of various reports which are instrumental in analyzing and making decisions to make the airline competent

Cochin Area, India

• Provided Support to down stream’s - Call centre, Airport Office, Airline City Office, Travel Agents, Consumer Portal, Online Travel Agents and provided speedy resolution or escalation of operational incident/problem, including liaison with application vendor (Radixx) and Internal Departments to ensure accuracy in the performance of the systems.• Took responsibility in leading the team for quality testing during the upgrade of existing system and ensured that fixes are deployed and monitored system for Revenue Loss and Process Violations.

Trivandrum

Dealing with the passengers, airlines and other agencies located at the airport to ensure smooth and effective terminal operations as per the Standard Operating Procedure (SOP).

India

Underwent Industrial-Interaction-Initiative program in Cochin International Airport as an “On the Job trainee” in Operations, Commercial, Cargo, Air Traffic Control, and Airline security departments, and gained practical knowledge on various functions and procedures in the airport.

Master Of Business Administration - Mba, Aviation

Bachelor Of Science - Bs, Computer Science