Ashley Blake Email & Phone Number

Norfolk, Virginia Area

• Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required• Resolve or arrange for resolution of operational/processing issues, inquiries and complaints• Analyze referred loans for areas of concern and determine proper course of action• Determine and advise members on approved loan conditions and documentation requirements• Maintain contact with the member, Realtor and/or seller during the entire loan process• Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members

• Analyze, research and resolve problems and discrepancies related to member accounts/loans• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications• Understand and comply with federal and other regulations relating to financial products and services• Perform platform-banking functions

• Opened new customer accounts and processed sales referrals.• Researched and resolved customer issues on personal savings, checking, and line of credit accounts.• Entered transaction data into online banking software.• Met and exceeded company sales goals by demonstrating efficient product knowledge and building customer rapport.

SALES GENERATION- Meeting personal and store sales goals- Utilizing elevated levels of sales an d service to maximize sale performance- Assist in the tracking, monitoring, and communication of business results - Continuously motivate sales staff to meet assigned sales/ productivity goals- Demonstrate an in-depth knowledge of merchandise while developing product knowledge among selling staffCUSTOMER SERVICE- Ensuring all associate provide the highest level of customer service- Building clientele by utilizing personal client books while assisting staff with utilizing their client books- Resolve all client problems and complaints quickly and effectively - Assist sales associates with various customer service issues in a timely mannerOPERATIONS- Support and assist in staff training in all areas of register usage and maintenance - Understand and properly execute all management register functions- Assist with ensuring deliveries are properly processed in a timely manner- Participate in inventoriesMERCHANDISING/VISUAL- Ensuring the selling floor is neat, organized, stocked and reflecting correct visual images at all times- Assist in the implementation and maintenance of all merchandise / visual directives- Ensuring presentation of all displays, fixtures and all visual areas reflective of current visual directive- Identify product needs in a timely manner- Effectively communicating inventory needs to support business goals HUMAN RESOURCES- Ensuring image and grooming standards are professional and reflective of the brand image at all times- Assist in the recruitment, training and development of staff- Support and assist in follow-up for all training seminars