July 2023 - Assistant DirectorOctober 2022 - June 2023 - Supervising AssociateMarch 2020- September 2022 - Senior AssociateGlobal account operations management, communication and business development:- Management of annual account and revenue planning- Design and optimization of account processes- Facilitation of cross-functional collaboration for the needs of the account with marketing, global delivery services and sector teams. Facilitation of collaboration with top EY leaders, decision makers across functions and different geographies- Project management: driving account operations projects towards completion, ensuring projects are moving on schedule with high attention to detail- Support in RFx processes and proposal development- Collaboration with client’s procurement team- Assistance in client relationship development- CRM set up for specific account needs and CRM adoption- Management of quality and risk assessmentsLeadership activities:- Leading account management excellence initiatives and learning series- Leading knowledge sharing community of account managers and account coordinators in the region- Account management coaching- Supervision of work of account coordinators- Managing onboarding process for team members

Research focus: sales process, customer information needs in the buying process, sales-marketing and sales-service interface in B2B companies, digital sales content development, customer value creation.Administrative/teaching tasks: course structure and content development, moderating classroom discussions, development of video lectures, lecturing, assistance in development of Hanken’s MOOC (massive online course), grading, master thesis supervision

Data protection projects management in Scandinavia region – Norway, B2B sector - Analysis of clients existing IT infrastructure, identification of customer’s needs and buying process, development, management and closure of sales opportunities- Bottom-up and top-down selling approach: building a vendor-client relationship at technical team level and C-level (CEO, CFO, CTO etc)- Maintaining relationship and cooperation between the vendor, distributors and resellers - Identification of major projects with partners- Monitoring and activity analysis of prospect customers, identification of new opportunities including cold calling and business development with existing clients - Sales forecasting on quarterly basis - Onsite meetings and presentations for customers, partners and distributors

Active Cosmetics Division, Vichy BrandSales Rotation (January - June 2014). Direct sales in pharmaceutical channel, monthly turnover, inventory management, execution of product workshops and motivation programs for pharmacists, merchandising.Marketing Rotation (July 2014 – Dec 2014). Product launch, destocking programs, POS-materials optimization, market research, communication with suppliers within tender process and design agencies.

Small Domestic Appliances market data analysis and interpretation, compilation and delivery of standard reports, execution of special market analysis upon request, client presentations.

Market analysis of virtual reality solutions for training in aerospace maintenance

A project on measuring the efficiency of promotion activities on B2B markets Market analysis of Ceramic Fiber market, new product introduction in the Russian marketBachelor thesis on adjustment of promotional strategy to the low-end segment

Call center operator, conducting business correspondence, dealing with top-VIP clients