Andrea Rhodes Email & Phone Number

- Manage a team of 10+ engineers across three teams (CIAM, Frontend Web, and Shop Platform) building key infrastructure for customer-facing frontend products and solutions and contribute to their overall success.- Assist team in ensuring they are able to focus their time where they are needed most. - Devoted to applying technology to business challenges in innovative ways through conversations with internal clients & stakeholders.- Responsible for development of Quarterly Objectives & Key Results (OKRs) for the team with internal partner and stakeholder input, including roadmapping exercises, along with reporting upwards of impact and trajectory of the team. - Responsible for bringing together teams post-reorg to ensure continuity of services, keeping team morale at an all-time high, and meeting all previously communicated deliverables. - Proactively mentor and grow the team, monitor performance, set clear expectations and foster an environment rich in accountability and a strong sense of ownership. Results have included multiple roles approved for promotion.- Participant in Product & Tech-wide Working Groups to help determine our path forwards for the Fiscal Year.

- Manage a team of 8+ engineers across three teams (Account Protection, Payments, & Shop Platform) building products and solutions that live at the core of providing productive tooling for Stitch Fix stylists. - Assist team in ensuring they are able to focus their time where they are needed most. - Devoted to applying technology to business challenges in innovative ways through conversations with internal clients & stakeholders.- Responsible for development of Quarterly Objectives & Key Results (OKRs) for team, along with reporting upwards of impact and trajectory of the team. - Post -RIF, helped to bring together a new Commerce Platform team to ensure continuity of services, keeping team morale at an all-time high, and met all previously communicated deliverables. - Proactively mentor and grow the team, monitor performance, set clear expectations and foster an environment rich in accountability and a strong sense of ownership. Results have included multiple roles approved for promotion.- Participant in Product & Tech-wide Working Groups to help determine our path for the Fiscal Year.

• Passionate, solution oriented, leading end-to-end execution and delivery across various work streams to support the implementation and support of Paylocity's internal product offering.• Servant leader to software engineering team. Split time between unblocking team, shielding them from outside distractions, coaching to realize full potential and allowing team members to focus on their commitments.• Manage dependencies, risk, and impact across product teams/business operations.• Change Advisory Board (CAB) member for both development and infrastructure/systems changes.• Lead coordination of change process through all upper-environments via ticket review & CAB approval process; including deployment review, scheduling, and communication.• Effectively manage production issues and communicate business impact to stakeholders through leaders of discussions with Product & Technology, Marketing, & various stakeholders.• Manager over team of software engineers – responsible for Release Management tooling (Change Control tools, Toggle Tooling, etc.).• Facilitate scrum ceremonies, remove impediments, and enable Release Management team to be their best.• Develop and implement measurable continuous improvement plans.• Effectively manage production issues and communicate business impact to stakeholders.• Participation in Major Incident and War Room processes as Incident Commander and Release Management point-person.

- Facilitate scrum ceremonies, removed impediments, and enabled the team to be their best- Develop and implement measurable continuous improvement plans- Manage dependencies across product teams/business- Participate in Major Incident process, including client & internal communications, RCA review, and Change Management tie-back- Effectively manage production issues and communicate business impact to stakeholders- Nourish a collaborative environment with a willingness to share ideas, where open and honest feedback flourishes

Schaumburg, Il

• Respond to high volume of support tickets daily• Coordinate activities related to the release of new software products into the market• Communicate changes and/or updates via various communication channels• Lead discussions around releases and release processes• Manage ambiguity in decision-making, driving teams towards the right decision• Analyze data sets to draw conclusions about systems/processes and recommend improvements• Drive process improvements, including leading cross-team initiatives, with a focus on solving problems using automation and reducing friction for our end-users• Serve as subject matter for tooling used by my team, such as Zendesk or Octopus

Schaumburg, Il

• Reports to Director of Reliability to track & report all software product deliverables to customers.• Primary role is to serve as the key interface person for deliverables with the Business Support and Business Technologies teams.• Responsible for Change Control coordination, approval, and communication.• Responsible for cross-team coordination of software release process from all development teams and to Operations. • Software release schedule coordination across all Paylocity development teams.

• Test, filter, and document appropriate new system and enhanced functionality creating and maintaining of product help text, client user guides, and manuals• Master the web-based payroll and all HR software products and assist with writing • Attend early user information sessions about new product releases, provide suggestions and critical feedback • Collaborate with business partners and leadership to formulate learning strategies, programs, and the associated learning materials, multimedia, and job aids • Lead the efforts of the RKM team, being responsible for project plans, timelines, and team communications • Supervision of the operations for their designated team • Supervising the work of their assigned group on a day-to-day basis which may include delegation of work assignments to various team members • Provide mentoring, training and assist with coaching and development of new and existing team members working directly with Leadership Team to ensure staff needs are met • Facilitate business or team update communications through regularly occurring meetings, 1:1s, or team huddles • Developing and collaborating with management on best prances and ways to improve the team's performance • Analyze and assess data to identify trends and opportunities to enhance the client experience • Handling escalated departmental issues and deciding what, if anything, to do/offer to achieve resolution • Coach and guide L&D team to assist in developing product knowledge • Conduct and/or coordinate "train the trainer" sessions as necessary to support knowledge initiatives• Regularly review resources to ensure they meet the business needs and design/competency standards that are set forth by management • Stay current with product updates and changes • Knowledge of current training tech tools and resources

• Primary writer for all Web Pay applications (including Affordable Care Act (ACA), Reports & Analytics, Self Service Portal, and Payroll Processing). Includes creation, revision, and maintenance of product help text and client user guides.• Weekly communication with Web Pay applications' Product Owners,Service partners, and other Learning & Development team members on upcoming changes and application enhancements.• Lead in Google Analytics integration with Learning & Development platforms.• Lead in Slack integration for all of Learning & Development department. • Attend early user information sessions about new product releases and compile/communicate summary of sessions to all members within the Learning & Development department. • Participation (and often lead) in peer review meetings.

As Documentation Analyst, I worked as part of the Client Training training team creating client materials in a variety of formats for quarterly releases. Duties included:• Mastering the web-based payroll and HR software product and becoming the primary writer• Creation, revision, and maintenance of product help text and client user guides• Assisting in creation and ongoing maintenance of Captivate videos for clients• Attending early user information sessions about new product releases• Participation in peer review meetings

Schaumburg, Il

Oversaw the creation, balloting, editing, and publishing of all documents and standards created by the American Architectural Manufacturers Association (AAMA). Took lead in AAMA procuring accreditation as an American National Standards Institute (ANSI) standards developer. Additional duties included: • AAMA Certification Program billings, record maintenance, budgeting, and creation of an online database.• Staff liaison to assigned member groups (25+) within the organization, • Oversaw Technical Services Assistant position

Schaumburg, Il

Oversaw the creation, editing, and publishing of all documents and standards created by the American Architectural Manufacturers Association (AAMA). Duties within the AAMA Certification Program included oversight of all billings, record maintenance, budgeting and creation of an online database.Staff liaison to assigned member groups.

Liberal Arts, English

Education record

Activities and Societies: Kappa Kappa Gamma