Amanda Bustamante Email & Phone Number

Mexico City, Mexico

Ciudad De México, México

Data Analyst for sales cloud.

Mexico City, Mexico

Mexico City, Mexico

• Created and maintained reports, dashboards and list views in Salesforce to provide real-time insights into key performance metrics and system usage and adoption.
• Performed 1st level of support and functional support in Salesforce to improve team’s effectiveness in sales orders, leads, account, contacts and ad-hoc searches.
• Troubleshooted Salesforce issues, identified root causes and defined recommendations with the global training and adoption team.
• Attended Salesforce enhancements sessions and was responsible for testing new UAT features.
• Analyzed KPIS regarding user adoption and proper system usage through Power Bi.
• Played a key role in migrating the candidate database to Salesforce and served as a super user, providing comprehensive training for over a year. Additionally, initiated and implemented a successful program to enhance.

• Successfully coordinated the agile implementation of three Salesforce (Sales) Quick-starts and one instance migration from Classic to Lightning.
• Assisted in 3 Salesforce requirements elicitations.
• Delivered a five-phase implementation in 60% of the expected project plan time with a customer satisfaction score of 4/5.
• Translated document requirements into system configurations and implemented the changes in a sandbox for profiles, roles, page layouts, opportunities and reports.
• Responsible for managing, tracking and resolving Salesforce tickets through ServiceNow.

• Accountable for managing Tangoe's Telecom account, providing expert guidance to customers on the platform to achieve their business objectives and enable seamless day-to-day operations.
• In charge of implementing 15+ migrations projects through measuring, evaluating, controlling tasks, reducing risks, setting team direction, doing workshops and translating requirements into Tangoe’s solutions.
• Responsible for managing and identifying risks across all migration projects.

• Coordinated and carried out the planning of two pilot projects, created the Gantt chart, designed the inventory process and financial statements of the area.

• Participant in the research of new wireless technology, in charge of buying, importing/exporting new merchandise, generating quotations and planning the implementation of the first pilot project in Metalsa Apodaca

• Promotion of the bachelor program on campus for future students.

• Summer internship with the objective of optimizing the distribution of the product, the continuous improvement, and the new arrangement of the product.

Grado En Ingeniería, Ingeniería Mecánica Eléctrica

Activities and Societies: Asociación de mi carrera, SAIIS Huellas, grupo estudiantil

Diploma, 90

Activities and Societies: Semestre de intercambio donde se obtuvo un diploma en negocios internacionales.