Acacia Mavrogeanes Email & Phone Number

- Acted as liaison between all departments across the global organization to guide product from conception to international deployment. Hosted regular meetings to ensure all team members are in sync on game functionality, high-level product goals, and awareness of critical issues and dependencies.- Gained stakeholder approvals at key intervals, built consensus among team members, and resolved conflicts between competing goals while maintaining the highest standards of product quality.-… Show more - Acted as liaison between all departments across the global organization to guide product from conception to international deployment. Hosted regular meetings to ensure all team members are in sync on game functionality, high-level product goals, and awareness of critical issues and dependencies.- Gained stakeholder approvals at key intervals, built consensus among team members, and resolved conflicts between competing goals while maintaining the highest standards of product quality.- Worked closely with studio teams to encapsulate functional and creative requirements for each product and disseminate important information to all team members and ensure availability of resources for every area of product development.- Defined product milestones and deliverables in an agile-hybrid methodology development environment; managed scheduling and ensured timely completion of critical tasks. Continually reassessed product scope and progress to assist all team members in risk mitigation and ensure market timeliness and relevance.- Served my teams by championing best practices, practical solutions, consistency across products, and usability/UX principles, while consistently balancing the priorities of the product and the needs of the team. I rose to leadership in decision-making in each team I worked with by being a continual voice of reason and practicality, always maintaining a wider perspective on the overall SDLC and market trends.- Led a rotating post-release improvements team which added further market functionality and regulatory requirements for over 100 existing games. Reduced the backlog of post-release improvements by over 75% within 2 fiscal quarters by organizing and prioritizing work into workable batches for optimal efficiency. This improvement work helped to reduce the duration of the company’s open live issues by over 90%. Show less

Las Vegas, Nevada Area

- Managed projects throughout their SDLC, from design concept to general deployment in casinos.- Produced high quality, successful slot machine game software. Improved department efficiency, increasing production by 50% per quarter with an 11% increase to department personnel.- Improved department quality control, reducing field issues and associated cost by 70%.- Managed a Studio team of Artists, Animators, Sound Engineers, Developers, Technical Artists, and QA Engineers.-… Show more - Managed projects throughout their SDLC, from design concept to general deployment in casinos.- Produced high quality, successful slot machine game software. Improved department efficiency, increasing production by 50% per quarter with an 11% increase to department personnel.- Improved department quality control, reducing field issues and associated cost by 70%.- Managed a Studio team of Artists, Animators, Sound Engineers, Developers, Technical Artists, and QA Engineers.- Worked with all team members to plan department work in biweekly Agile sprints. Oversaw resolution of all work.- Coordinated with stakeholders to ensure compliance, current and future platform compatibility, and user acceptance.- Wrote product release notes to ensure compliance. Created and maintained technical product documentation.- Created and maintained sales and marketing documents, presentations, and product demonstration videos.- Managed project performance after initial installations. Delivered detailed analysis reports on completed projects.- Analyzed field data and recommended improvements for future projects.- Gathered and analyzed historic project data to accurately forecast timelines and costs for future development projects. Show less

Las Vegas, Nevada Area

- Worked to ensure the delivery of high-quality products and documentation in a timely manner.- Performed functional, regression, usability, hardware, load, and performance testing for Game Studio products.- Identified software anomalies and investigated their causes and effects.- Created detailed bug reports that allowed Development to easily understand and correct the issues.- Wrote and executed test cases. Updated and modified test cases as necessary. Maintained accurate… Show more - Worked to ensure the delivery of high-quality products and documentation in a timely manner.- Performed functional, regression, usability, hardware, load, and performance testing for Game Studio products.- Identified software anomalies and investigated their causes and effects.- Created detailed bug reports that allowed Development to easily understand and correct the issues.- Wrote and executed test cases. Updated and modified test cases as necessary. Maintained accurate records of all test cases performed and their related results.- Participated in requirements reviews with Studio leadership. Met deadlines and date commitments for the department.- Troubleshooted field issues with Sustained Engineering and Field Support teams. Show less

Wallingford, Ct

Implemented knowledge of networking, video streaming, systems analysis, software integration, and strategic problem solving in a fast paced environment, while balancing duties in multiple departments simultaneously. Alpha Test:-Led product testing department; managed bug tracking and software and hardware testing for the full Discover Video product suite. -Collaborated with management to brainstorm ideas for new features and negotiate timelines for needed improvements;… Show more Implemented knowledge of networking, video streaming, systems analysis, software integration, and strategic problem solving in a fast paced environment, while balancing duties in multiple departments simultaneously. Alpha Test:-Led product testing department; managed bug tracking and software and hardware testing for the full Discover Video product suite. -Collaborated with management to brainstorm ideas for new features and negotiate timelines for needed improvements; prioritized requests based on input from multiple sources. -Worked closely with engineering teams to monitor and report on progress of bug fixes, to ensure quality of released products. -Tested full product suite interoperability with other Discover Video products, and all available platforms and systems. -Published release notes on new releases, both written and video recorded, for distribution both internally and to end users. Operations:-Delivered orders: assembled hardware, installed software, administered software licensing, managed inventory, tested finished goods for quality assurance, maintained database of order information, and shipped completed orders. -Improved order fulfillment workflow; reduced lag time between receiving and delivering sales orders. -Created and implemented assembly procedures to ensure quality and uniformity of all deliverable goods. Services:-Presented customized training to end users, sales personnel, partners, and integrators on all DV products, both in person and online. -Acted as sales and reseller support liaison to engineering, directing requests to the appropriate teams as needed-Provided technical telephone and email support to customers-Performed on-site hardware and software installations for end users. -Created customer-facing online video tutorials and written articles on the full product suite. Show less

Wallingford, Ct

~Worked with a team to complete software quality assurance and interoperability testing on the entire suite of VBrick products. ~Led successful Software testing projects for VBrick’s Enterprise Media System.~Created extensive test plans to streamline the work needed as well as to reflect the work completed. ~Collaborated with Software Engineering to decide on upcoming product improvements. ~Provided timely and detailed support to field personnel during on site customer… Show more ~Worked with a team to complete software quality assurance and interoperability testing on the entire suite of VBrick products. ~Led successful Software testing projects for VBrick’s Enterprise Media System.~Created extensive test plans to streamline the work needed as well as to reflect the work completed. ~Collaborated with Software Engineering to decide on upcoming product improvements. ~Provided timely and detailed support to field personnel during on site customer demonstrations of our newest products. Show less

~ Primary VBrick Online Streaming Services technical support contact.~ Performed technical writing, multi-departmental product documentation.~ Assisted in Alpha Testing for various VBrick products.~ Conducted technical training for customers and employees in classroom environment and remotely using desktop sharing software.~ Traveled to trade shows for setup, installation, and in person product demonstrations.~ Provided primary operation of systems on site.

- Completed the transition to a new Product Lifecycle Management System to ease the operations of the company.- Edited technical documents to ensure the accuracy of work procedures.- Updated company databases to increase production and efficiency in the organization.

- Used business and interpersonal skills to increase sales and revenue for the shop.- Started and maintained an electronic inventory system for the company.- Designed and maintained a web site for the business.