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Steve Norris is listed as Owner, ACADA at ACADA, based in Watford, England, United Kingdom. AeroLeads shows a work email signal at acada.com and a matched LinkedIn profile for Steve Norris.
Steve Norris previously worked as Owner at Acada and Head Of Global Programme Office at Bt Global Services. Steve Norris holds Msc, Telecommunications Business from Ucl.
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My personal goal is to run a successful business which delivers real value to Clients. I believe this is possible in Real Estate in the UK due to a general lack of a joined up IT Strategy within industry.Specialties: NegotiationBusiness Process Re EngineeringOutsourcingProgramme ManagementCommercial Innovation & Deal Making
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Following my Masters in Communications where I studied the Estate Agency industry, I have set up ACADA to address the poor service issues within the UK Industry.ACADA is focused on any property priced above the national average of £200,000, for a single bed residence.
Responsible for resource management of 7500 contractor resources, as well as all additional support systems.
Forecasted the health of a £150M pa business providing contact centre services, with responsibility to the Management Team.
Responsible for a £60M pan European outsourced IT infrastructure contract (£12M pa). Achieved a change in the profit of £4M pa in the first 12 months following litigation and maintained these results across the 2 year term. Reported to the Global CEO of an International Outsource Contact Centre provider. Signed a new £25M deal to conclude.
Managed BTs first multi national contact centre deployment across 3 countries in Europe. 250 seats, 800 back office staff. Built a sales pipeline and managed the change control process taking the deal from £1.5M to £2.3M.
Lead Consultant for business process reengineering within the largest Contact Centre in Europe Dissertation on the application of.
Activities and Societies: Head of Athletics Head of Industrial Society
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Steve Norris works for ACADA.
Steve Norris is listed as Owner, ACADA at ACADA.
AeroLeads has found 1 work email signal at @acada.com for Steve Norris at ACADA.
Steve Norris is based in Watford, England, United Kingdom while working with ACADA.
Steve Norris has worked for Acada and Bt Global Services.
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Steve Norris holds Msc, Telecommunications Business from Ucl.
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