India’s best rated, most loved and responsible pet care facility. Started an industry trend and created new market segments across India•Complete responsibility of organisational P&L and end-to-end functions•Founded and scaled India’s first and best luxury pet hospitality and care company, growing annual revenue by 21.76% y-o-y since inception•Recruited, trained and managed a dedicated team 59 pet care professionals, fostering a positive work environment and achieving a 64.8% increase in staff retention•Designed and executed programs & SOP’s to enhance customer satisfaction, including personalized care plans and regular client feedback mechanisms, leading to a 83.1% increase in customer retention•Designed targeted marketing campaigns and branding initiatives, resulting in a 93% increase in brand awareness and a 41.4% rise in customer acquisition and retention rates, through digital marketing, influencer partnerships & engagement programs•Managed cross-functional teams across driving a 38% improvement in operational efficiency and achieving a 17.5% reduction in production costs through the implementation of streamlined SOP’s strategic resource allocation•Minutely planned budgeting, financial planning and cost management, achieving a 24% increase in profitability and ensuring financial stability for the facility even during the pandemic years•Trusted pet care partner for all global Embassy expats in New Delhi since 2018•During testing times of Covid 2020-2022, the organisation grew exponentially despite of challenges with partnership with hospitals and government facilities like the Indian Army and Ministry of External Affairs•CaPex breakeven achieved in 4.8years•Operational breakeven achieved in 90days•Certified by International Boarding and Pet Services Association (IBPSA), United States of America•Awarded Best Pet Boarding Facility of India•Google Business rating of 4.8*

•Country Manager for 10 geographies in Latin America handling 10,000 units annually•Spearheaded Completely Knocked Down (CKD) operations to South East Asia achieving highest sales for the business of USD 100Mn•Managed a budgetary allocation of USD 4.5Mn for brand strengthening and channel development •Successfully completed two ISO 9001:2008 audits•Best employee for Quarter – 2 (FY 2013-14) for achieving highest passenger vehicle sales in PanamaAccount Management & Dealer Development Skills:•Developing and executing sales strategies, marketing plans and price negotiations for wining new business•Competition benchmarking, promotional schemes activation, market mapping, segmentation, targeting and positioning•Responsible for achieving targets in respective markets by devising strategies for sales promotion•Developing thematic and tactical online marketing campaigns and measuring campaign effectiveness•Business Development through creation of distributor network, product mapping for effective market entryProduct Planning & Strategy:•Analysing competitive intelligence data forecasts and anticipating market movement•Preparation of key product milestones such as Product Concept, Planning approval documents, Specification document and activities related to new products•Preparation of development schedule•Product Planning and Strategy function with more emphasis on overall business viability estimations by bringing cross-functional departments together (R&D, Marketing, Production, Procurement, Cost planning and Finance) •Working in close collaboration with the marketing team to understand customer needs and to develop strong product marketing strategies and future product road mapBeyond Work at Work:• Member Maruti Corporate Cricket team• 7th position in 2nd toughest Car Rally of India- Desert Storm• Divisional Fun-CAR (a top management initiative to increase employee engagement, Moto being: WORK HARD PLAY HARD)