• Engaged with stakeholders to gather and refine requirements, crafted user stories, and collaborated closely with the Product Owner to support the continuous improvement of our AI-powered resume builder.• Developed and maintained detailed documentation, including workflows, use cases, and wireframes, to support clear communication across cross-functional teams utilizing Jira, Figma, and Miro.• Monitored and evaluated product progress, providing insights and recommendations to ensure alignment with business goals and timelines.• Worked with Product Owner in prioritizing the product backlog, ensuring that the most valuable features were delivered in alignment with stakeholder expectations and market trends.• Successfully facilitated key Agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and reviews, ensuring teams remained focused on sprint goals and adhered to Agile best practices• Developed user acceptance criteria and conducted testing to validate solutions, ensuring deliverables meet business requirements and stakeholder expectations.

• Analyzed sales and customer data, including conversion rates and lead tracking, to identify trends and inform strategic recommendations for process improvements, supporting the 30-day trial initiative aimed at boosting customer acquisition.• Conducted market research and analyzed customer feedback to provide insights that drove promotional campaign strategies, enhancing customer engagement and driving participation in targeted promotions, including the Xumo Box launch.• Gathered customer feedback from the 30-day trial and promotional campaigns, synthesizing findings into actionable recommendations to refine product features and customer experience.• Collaborated with cross-functional teams to track sales quotas, gather business requirements, and develop actionable insights that align with company objectives.• Utilized advanced Excel functions and PowerPoint to create detailed reports and presentations, effectively communicating data-driven insights and business recommendations to stakeholders.• Monitored and evaluated lead generation and sales performance metrics, providing regular updates and strategic analysis to improve sales processes and business outcomes.• Participated in Scrum ceremonies contributing to product planning and feedback sessions for several initiatives.

• Analyzed sales data to identify trends, forecast sales performance, and create reports that provide actionable insights to stakeholders.• Worked with sales, marketing, and operations teams to gather requirements, understand business needs, and support decision-making. • Evaluated existing sales processes and recommending improvements to enhance efficiency and effectiveness. • Presented data findings, trends, and strategic recommendations to stakeholders based on customer data and feedback.

• Led cross-functional teams, overseeing day-to-day operations, training, and performance management, and implementing process improvements to enhance team productivity and customer experience.• Developed and documented standard operating procedures, enhancing operational efficiency and ensuring consistent execution across the team.• Managed and streamlined administrative processes, including payroll and reporting, to improve data accuracy and support strategic decision-making.• Collaborated with stakeholders to gather requirements, address operational challenges, and propose data-driven solutions to improve overall business performance.

• Oversaw employee relations initiatives, ensuring HR policy compliance and legal adherence.• Utilized analytics for strategic workforce planning and decision-making.• Produced concise HR reports, enhancing organizational transparency.• Administered compensation and benefits programs for market competitiveness and employee satisfaction.