Robin Briggs Email & Phone Number

Rochester, New York Area

Rochester, New York Area

Summary:Manage a global team of Solution Architects, Service Delivery Managers and third-party providers responsible for delivering business value to the Enterprise in the areas of Microsoft Office 365, Enterprise Collaboration & Mobility, Enterprise Printing, Enterprise Directory Services and Network Naming & Addressing. Through collaboration with business stakeholders, increase adoption of cloud-based technology solutions supporting business process transformation and improved end user collaboration. Some examples include: implementation of Microsoft Teams, Azure AD Premium, MS Flow, MS PowerApps, Office 365 Guest Access, Azure AD application integration, and Azure AD B2C.Partner with IT Strategy and other value chain partners, to influence solution selection and execution of IT strategy for Workplace, Collaboration and Mobility disciplines for the enterprise.Collaborate with product development teams to enable integration of Xerox products with Microsoft Cloud capabilities. Supported multiple product development initiatives resulting in enhanced capabilities for consumers to leverage Microsoft Cloud applications on Xerox MFPs.Identify and execute on opportunities to reduce cost and simplify operations by maximizing existing investments in Microsoft cloud technologies.Manage service delivery of third party outsourcing providers, including vendor management, Statement of Work definition, SLAs, service governance and reporting.Major Achievement:Led the global migration to Office 365 for both Xerox and Conduent, migrating 145,000 users over 18 months into two separate Office 365 tenants, supporting Xerox's separation into two companies. The successful migration to Office 365 delivered end user collaboration/productivity enhancements as well as significant steady state cost reductions.

Rochester, New York Area

Responsible for solution architecture development and integration for enterprise/global infrastructure services including: SharePoint collaboration, Exchange messaging , Active Directory Services, Network Naming & Addressing Services, and PC Client Imaging.Develop technology options, aligned with enterprise strategy and architecture, to solve business problems. Present recommendations to Sr. Leadership and influence decisions to provide optimal outcomes for organizational customers.Major Achievement:Led matrixed team responsible for evaluation and selection of Microsoft Office 365 as the future state modern workplace foundation. Developed detailed solution architecture and system design specifications to enable migration of users and content into two separate tenants in support of Xerox company separation.

Manage IT Service Delivery for Enterprise Directory and Network Naming & Addressing services.End to end accountability for ensuring the services exceed customer expectations and support business needs.Manage service delivery of third party outsourcing providers, including vendor management, Statement of Work definition, SLAs, service governance and reporting. Maintain regular open dialog identifying areas of for delivery quality improvement. Develop and maintain service roadmaps, influencing technology selection in support of service evolution to support and enable cost reductions through increased automation and consolidation.

Collaborated with key customer business and technology stakeholders to design and implement next generation infrastructure, transforming from reliance on proprietary and legacy technologies to industry-leading Microsoft Windows NT and Exchange platforms for network authentication and email. Led migration and consolidation project teams across the globe, exceeding customer expectations for schedule, cost and end user impact.Provided ongoing engineering and operational support for the environment, exceeding contractual SLAs. Identified continuous improvement opportunities and presented to senior leadership, influencing technology selection and project prioritization. Supported sales pursuits, translating customer business objectives into cost effective solution proposals and providing subject matter expertise across Microsoft directory and collaboration technologies. Lead transition and transformation teams to onboard new enterprise clients into standardized service delivery frameworks. Assessed existing infrastructure configurations, recommended and implemented enhancements aligned to industry and company best practices to enable adoption of standardized ITO support models.Major Achievements:Co-developed first automated server installation capability and used to refresh a global enterprise customer's workplace IT infrastructure.Finalist for Distinguished Systems Engineer awardRecipient of Customer Commitment Achievement award