Zack Smith Email & Phone Number

Portland, Oregon Area

I do operations for Developer Relations, Education and Certifications team.

Portland, Oregon Area

Managed team of developers while maintaining status as an individual contributor (Principal Field Solution Developer ).

Portland, Oregon Area

Created service offerings based on PSE experience. Developed technical tooling and solution guides. Worked with engineers to test new service offerings in the field. Consulted onsite to refine service offerings. Authored Statement Of Work for new service offerings.Architected and developed an Amazon based classroom training environment used globally by Instructor Led Training teams. Designed and maintained Slack application to allow sales engineers and instructors to provision demo “stacks” via open source tooling.

Portland, Oregon Area

Worked in professional services on the largest engagements in the department/company. Focus on configuration management automation of 10x thousands of servers. Architecting and deploying scalable puppet infrastructure to meet the needs of large enterprise companies. Custom development of ruby extensions to puppet and its lateral technologies. Assisted in the development of course materials for fundamentals & advanced puppet certification training classes. ( was the primary author of version 1 of advanced class) Assist in scoping, mentoring and interviewing when not in the field. Maintain a series of tools built for engagements and subsequently open sourced and deployed in the field by the rest of the department.

Greater Los Angeles Area

Member of the companies top tier team of professional server engineers. Travel to sites across the country, primary responsibilities include working for Direct clients and Professional Services divisions of Apple: Apple Education, Apple Enterprise , Apple Government. Have worked in this capacity at a plethora of institutions including: Facebook,Red Bull, Disney WWTC/WSDE,Genentech,Cornell,ASU and many other smaller organizations and school districts throughout the country. Common tasks include deep Mac OS X imaging and automation through use of custom scripting, Package installers, custom enterprise Cocoa development for internal Tools used in imaging process. Most recently added to of the rapid response CO-LO team for all Red Bull Web Market-ing Web Site Services, where I was tasked with assisting in the setup of RHE Linux and Microsoft Windows Web Servers, using IIS 6, apache (1/2) and mysql.Member of the internal 318 development department. Responsible for initiating/maintaining a custom cocoa based application suite tested and deployed to 318 clients for use with our internal help desk system. Created custom System Preference Pane(s), NSStatusItem applications and desktop applications. Creating installer.app bundles for pre install custom script and preference configuration. Responsi-ble for developing hundreds if not thousands of custom scripts (Python,BASH,AppleScript,AS Studio). to auto-mate common backup, configuration and Mac OS X and Mac OS X Server software installation and configuration routines. Extensive work automating Mac OS X client management.

Portland, Oregon Area

Delivery of Apple Authorized Certification Training classes with a focus on Information Technology technician and Help Desk personnel trainingRequired to pass certification tests at 15%+ above passing score and pass Apple ACT training (Train The Trainer) onsite in Cupertino. I am Certified to teach the following courses:Mac OS 101 Support EssentialsMac OS 200 Server EssentialsMac OS 310 DeploymentMac OS 330/335 Directory Service integration and Administration (Client/Server)Mac OS 340 Security Best PracticesMac OS 350 Server Command Line Install and AdministrationContracted delivery of onsite courses at Apple market centers and educational customer sites.Technical Training Administrator:Computer lab administration of multiple Mac OS X labs , utilizing technologies such as NetInstall, ARD Task Server, Mac OS X Server, Radmind , Puppet, Deep Freeze, Package maker ,ASR, Net-restore, Apple and BASH scripting.

Portland, Oregon Area

Onsite work at monthly contract and ad-hoc (pool of hours) clients, performing server administration and consultation of multiple customer sites and configurations. Preventative maintenance and troubleshooting of client workstations. Typically working with existing IT staff and acting as a liaison and general account manager contact. Remote administration (SSH, ARD, Timbuktu, HamachiX) and custom scripting . Participating in pre-sale onsite presentations and post-sale infrastructure planning and software & hardware solutions .Bare metal to production server configurations and backup solutions.

Portland, Oregon Area

Worked in various technical positions in an Mac focused Apple Authorized Reseller (Pre Apple Stores). Performed consumer onsite and Apple Direct Service Dispatches.In charge of scheduled phone support call backs for Powermax.com