As a Senior Management Team member, I oversee multiple cross-functional operational teams spanning independent brands. My responsibilities include developing resilient and technically robust customer experience-centric teams, built on a foundation of positive culture

As the Director of Midmarket Operations at ORIIUM, I am responsible for leading and overseeing our midmarket operations across different brands, ensuring that our team delivers exceptional service and support to our clients. With a focus on continuous improvement, I work closely with our sales, engineering, and service delivery teams to develop and implement strategies that drive operational efficiency, customer satisfaction, and revenue growth.With over a decade of experience in the IT industry, I have a proven track record of success in driving operational excellence, process optimization, and team performance. As part of the senior exec team, I have led our midmarket operations to achieve significant growth, while maintaining a focus on quality and customer satisfaction.I am passionate about working with our clients to understand their unique challenges and objectives, and leveraging our expertise to help them achieve their goals. As a leader, I am committed to fostering a culture of collaboration, innovation, and continuous learning, and empowering our team to deliver exceptional results for our clients.

As a Senior Instructor at Live For Today Adventures until 2021, I was responsible for delivering exceptional outdoor adventure experiences to our clients. With a focus on safety, education, and fun, I worked closely with our team of instructors to design and deliver programs that met the needs and objectives of our clients.With over 5 years of experience in the outdoor adventure industry, I had a passion for sharing my knowledge and expertise with others, and helping them to develop new skills and experiences. During my time at Live For Today Adventures, I led numerous successful programs and received consistently positive feedback from clients for my engaging and effective teaching style.I was committed to staying up-to-date on the latest trends and techniques in the outdoor adventure industry and was always looking for new and innovative ways to enhance our programs and deliver even greater value to our clients. As a leader and mentor to our team of instructors, I was passionate about fostering a culture of collaboration, learning, and growth, and helping each team member to reach their full potential.

Providing in-house outsourcing for 1st/2nd line support at HelpLink UK, a prominent boiler installer in the UK with a 500-member strong team, encompassing both office and field-based personnel. Additionally, I was part of the digital transformation team facilitating the transition from Lotus Notes to the Microsoft EchoSystem as part of the HomeServe acquisition.

As an additional option within my university degree, I had the opportunity to embark on a year-long industry placement, facilitated through the university's extensive network. During this period, I secured a position with Italik. Throughout my year at Italik, I functioned in a first-line support role on the service desk, serving a diverse clientele. In this capacity, I adeptly troubleshooted a broad spectrum of technologies, primarily focusing on the Microsoft stack and Lotus Notes.