Promotes and shapes the fundamental change in the technical structure and functional logic of the Lumen IT Enterprise architecture.

Concurrently manage multiple business only and or/IT projects across North America in support of CenturyLink's National Field - Business OperationsDevelop and monitor end to end detailed work/project plans (planning/Initiation, Requirements and Analysis Build, Test and Deploy)Define project inter-dependencies, outputs, work break down structure, critical path dependencies, task durations, etc..; track team progress against planDefine high level project requires and document stated benefits,; assist business leaders with business case and ROI, RPA/BOTS development and define project success criteriaIdentify resources needed to deliver tasks per the project plan. Define resource needs/requirements, secure resource alignment and track resource alignment an track resource allocations against the project schedule - taking into account resource availability and/or constraints. Proactively identify and resolve resource constraints with appropriate resource managers/departmentsCoordinate project estimates and IT and other partners and update at set stages through the project lifecycle; manage project budget/financials through financial tracking and reporting (plan, actual, forecast)Identify and managed operational readiness and rollout activities - including process documentation, work instructions, training and other IT business readiness communications

Local Operational Leader of the Raleigh-Durham-Fayetteville market and serves as the partner of the TWT City General Manager/Vice President to expand the network reach, grow revenues, gain market share, and insure market profitability. Responsible for the creation, implementation, and communications of market visions and strategies, to meet or exceed company and market specific goals, maintain the health of the network, and ensure compliance.Communicates and instructs local engineers in tw telecom’s policies and procedures, such as competitive bidding procedures, for outside vendors such Time Warner Cable, Engineering, Construction, and Installation firms.Data Center Management, infrastructure and vendor management.Accountable for the proper management of the Operational Financials and Quarterly Forecasts as well as reportable data to the company and investors. Maintains a process that ensures Finance and Accounting policies and procedures are being followed. Monitors, inspects, and reviews the overall “Network Health” through reports, trend analysis, and physical inspections. Forecasts, facilitates and drives network augmentations, repairs and retirement in collaboration with Network Planning and Engineering Departments.Partners with the City General Manager/Vice President (and leaders from other departments such as Service Activation, Maintenance, Engineering, Inventory, and Procurement, while participating in oversight and occasional Intervention of “day to day” market activities that are consistent with tw telecom product and engineering parameters resulting in the successful and timely installation and maintenance of customer services.

Local Operational Leader of the Raleigh-Durham-Fayetteville market and serves as the partner of the TWT City General Manager/Vice President to expand the network reach, grow revenues, gain market share, and insure market profitability. Responsible for the creation, implementation, and communications of market visions and strategies, to meet or exceed company and market specific goals, maintain the health of the network, and ensure compliance.Communicates and instructs local engineers in tw telecom’s policies and procedures, such as competitive bidding procedures, for outside vendors such Time Warner Cable, Engineering, Construction, and Installation firms.Accountable for the proper management of the Operational Financials and Quarterly Forecasts as well as reportable data to the company and investors. Maintains a process that ensures Finance and Accounting policies and procedures are being followed. Monitors, inspects, and reviews the overall “Network Health” through reports, trend analysis, and physical inspections. Forecasts, facilitates and drives network augmentations, repairs and retirement in collaboration with Network Planning and Engineering Departments.Partners with the City General Manager/Vice President and leaders from other departments such as Service Activation, Maintenance, Engineering, Inventory, and Procurement, while participating in oversight and occasional Intervention of “day to day” market activities that are consistent with tw telecom product and engineering parameters resulting in the successful and timely installation and maintenance of customer services

Managed 25 converged systems support staff in support of the Fort Bragg, Camp McKall and Pope AAF Network Enterprise Center Tech Control facilities and Digital Communication Offices. Technologies include SONET equipment and optical circuits, Telepresence/Video Teleconferene/DVSG, COMSEC Management, Voice Conference Bridge services, Emergency Crash Conference Bridge Services, ICIDs, T-Carrier circuits, ISDN, Land Mobile Radio(LMR) operations and voicemail and telephony services. Established goals, objectives, policies and initiatives in support of the Fort Bragg NEC; provided expert technical advice, guidance, and recommendations to upper management and other technical specialists and vendors regarding critical IT voice/data/video requirements and cut-over procedures in support of the governments multi-million dollar, Installation Information Infrastructure Modernization Program/I3MP.Directed, coordinaed, collaborated, and managed operations and support of a $58 million dollar Black Box task order which encompassed engineering, furnishing, installation, test and security (EFIT&S) of the Fort Bragg integrated telecommunications infrastructure consisting of multiple vendor platforms including VoIP, Unified Communication infrastructure, IP data network systems, and DWDM and SONET optical transport systems. Internal responsibility for managing the service delivery team that is responsible for the operations, management and maintenance of DISA long haul circuits, both NIPR and SIPR, Avaya CS2100 VoIP/TDM systems, CS1000 systems, Fujitsu SONET platforms, Charles MUX MM840 Multiplexer devices, ADTRAN TA 1500 channel bank devices, Callegra Voicemail, Octel Voicemail, Call Pilot Voicemail, FORUM Meet-Me-Bridge Platform, Tellabs Crash Conferencing system and the Nortel Option 11 Voice over Internet Protocol (VoIP) equipment.Support key Fort Bragg tenants, to include, but not limited to: FORSCOM, Air Force Command, JSOC, Special Operations.

Management of all technical operational aspects of the Network Operation Center including but not limited to, technical staff management, technology asset management, optimization, project reviews, project execution, network design, installation and support, network and server security design, installation and support, configuration and support, problem identification and resolution. Manage customer procurement and reconciliation, purchase orders, scope of work, network integration, NOC delivery, and contract renewal.

Integration, testing and validation of 3rd party vendor solutions, to include Muni Wifi Applications, RFID for Health Care Solutions, Digital Video and IPTV solutions in conjunction with the Nortel CS1K platform.

Managed the installation of voice and data technologies to include NEC VOIP PBX’s, Hewlett Packard switches, CAT 5 cabling equipment, hubs, routers, NEC key systems and various telephone peripheral equipment; Managed daily customer installation objectives to include trouble tickets, work orders and project installations; Served as Project Manager and Project Installation Prime for the John F. Kennedy facility move to VoIP technology

Managed LAN/WAN, hybrid networks to include various devices such as Cisco, Juniper (M20/M40), T1’s, BayRS routers, Nortel Passport switching suite, CPE, CVX 1800, Cisco Checkpoint Firewalls, BCM and Nortel Contivity VPN switches for multiple enterprise customers; Provided leadership and direction to Nortel Tier I technicians and on-site contractors

Tested, integrated and coordinated security integrity checks for Access Nodes, Optera Metro, Long Haul optical equipment into the Network Management Center, while serving as a Route Acceptance Project Team Lead; Served as a Nortel Consultant during 360 Communications implementation of a Route Acceptance plan for optical networks, which resulted in the Nortel Pride Award for January 2001

Managed and utilized integrated testing and monitoring software to isolate outages of (ISDN) Integrated Service Digital Networks and switched voice/T1 circuits, via DMS 250/DEX 600E switches; Trained incoming personnel on escalation and investigation procedures, fault management, ticketing systems and various OSS systems, which resulted in the November 1999 customer service award

Provided administrative and monitoring support of telephone technologies for GW’s regional call center, to include phone and VM maintenance via SL1, ROLM and Octel Voicemail systems in support of approximately 15,000 customers; Created and distributed monthly and quarterly reports for charge back, statistical data, and overall work load for GSK support technicians

Managed performance tests on cable communication systems for support of the Department of Defense, Mobile System Equipment; Coordinated the installation and maintenance of digital switching communication network equipment