Diana Keils Email & Phone Number

Granbury, Tx, Us

Comanche Peak Nuclear Power Plant

Security detection: Operating and monitoring security equipment, and testing security systems Patrolling: Making scheduled and unscheduled patrols of protected areas Access control: Verifying identity and authorization for individuals and vehicles to enter protected areas Responding to alarms: Responding to intrusion alarms as directed by the response team leader Reporting: Reporting security and safety violations Customer service: Providing customer service and de-escalating situations if needed

Granbury, Texas

Administered comprehensive risk assessments, enhanced facility controls, and coordinated emergency response interventions to strengthen operational resilience.Utilized quality analysis tools to evaluate processes and systems, identify non-value-added activities, and recommend targeted improvements to optimize production costs.Successfully reduced operational expenses and enhanced day-to-day efficiency for both clients and staff, contributing to streamlined operations and sustained cost-effectiveness.

Dallas, Texas

As a technical resource and escalation point for operations and management, this role identified and resolved complex issues related to product or service installations, hardware or software updates, configurations, operations, and performance within the operations environment.Key responsibilities included documentation, maintenance, implementation, and testing of all procedures and processes to ensure operations could effectively respond to any disaster scenarios.This role also supported the problem and change management processes, reviewed incidents and changes for process compliance, and proactively identified and communicated issues to technical support teams, customers, and operations.Additionally, it oversaw the root cause analysis process. The timely resolution of all issues was necessary to maintain compliance and provide operational efficiency.

Dallas/Fort Worth Area

Responsible for analyzing system performance, troubleshooting issues, and implementing solutions to enhance system efficiency.This position required excellent problem-solving skills, attention to detail, and the ability to work under pressure successfully fulfilling all Service Level Agreement (SLA) requirements.

San Angelo, Texas Area

Understood all mount and system messages, providing prompt interpretation and response as necessary.Monitored scratch pools and managed outstanding tape mount messages.System queries for outstanding mounts, print jobs, and other latent information, offering accurate interpretation and resolution as appropriate.Recognized and addressed minor to moderate hardware malfunctions, resolving most issues under the direction or supervision of lead personnel.Performed comprehensive system monitoring within the z/OS environment.

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Journalism

Education record