Amanda Cook Email & Phone Number

Temple, Texas, United States

Manage all Digital Banking systems and products to ensure our credit union members the best self service options available.

Manage All Digital Banking Systems that allow members self service functions. Work directly with vendors and internal development teams to create, plan, and implement new products and services to ensure to offer members to newest Digital Banking offerings.

Richardson, Texas

Worked with various companies to implement accounting and commercial property management systems. Involved with beta testing and validation on new system updates and products.

Temple, Texas

• Responsible for managing and implementing special projects with focus on the company’s convenience store and wholesale fuel customers, which includes establishing and customizing ERP software systems according to.
• Led staff and client training seminars as part of a total software implementation process and system establishment.
• Helped evolve the process improvement experience by project managing the system setup process, which included establishing the… Show more Responsible for managing and implementing special projects with focus on the.
• Helped evolve the process improvement experience by project managing the system setup process, which included establishing the clients general ledger, accounts payable, store audits, bank reconciliations and financial.
• Acted as a trusted advisor by assisting with establishing customer automation tools, including data retrieval via FTP and automation data important into the software system for daily processing.
• Instrumental in executing the training and support process for new software system users that included applying known best practices shared by the customer.

Temple, TX

• Assisted on the project for software implementation of the customer's ERP system and also provided client support by troubleshooting system setup issues.
• Participated in the entire project lifecycle for the design, development and launch of new modules and applications.
• Supported, tested, and trained clients on multiple custom software applications.
• Established as the liaison between client, programmers, and database administrators to test, troubleshoot, and document all aspects… Show more Assisted on the project for software implementation of the customer's ERP.
• Established as the liaison between client, programmers, and database administrators to test, troubleshoot, and document all aspects of custom software.
• Worked collaboratively with customers, development managers, software architects, and support teams to produce quality test plans and test case designs.

Temple, TX

• Identified and worked to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with software users.
• Managed several marketing projects that included the credit union’s mobile app, website, social media, online load application, and the online banking platforms.
• Closely monitored and handled the company’s social media image and marketing campaigns, which focuses on SEO initiatives and Google Adwords—essentially doubling the… Show more Identified and worked to remove barriers.
• Closely monitored and handled the company’s social media image and marketing campaigns, which focuses on SEO initiatives and Google Adwords—essentially doubling the number of followers across all accounts.
• Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules.
• Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.

Temple, TX

• Contacted customers in timely manner and maintained large pipeline of loans, keeping constant contact ensuring members are up to date with loan status.
• Worked with credit union members to find lending solutions that met their needs and requirements.
• Consistently exceeded sales goals of $500K monthly consumer loans and product upsell requirements including auto warranties, GAP coverage, and insurances

Belton, Texas

• Successfully managed and supervised the daily work of branch employees, and delegated responsibilities to employees with clear, concise instructions, resulting in efficient branch operations.
• Directed and managed a team of up to 13 employees to ensure member service standards and that $1 million in monthly loan goals are met or exceeded.
• Led numerous projects to evaluate and improve branch staffing models, system efficiency and overall sales/service expectations.
• Managed two… Show more Successfully managed and supervised the daily work of branch employees, and delegated responsibilities to employees with clear, concise instructions, resulting in efficient branch operations.
• Managed two separate branch locations during the opening of branches in new markets, successfully built a team and consumer interest in the Austin, Texas market.
• Maintained high levels of controls through daily observations, coaching, and weekly assigned projects dispersed among the management team, tellers, and bankers.

• Member Service Representative | Teller Supervisor | Assistant Branch Manager
• As the subject matter expert, managed multiple teams and led the training for all 125 employees during implementation of new core software system.
• Consistently promoted to various positions of increasing responsibility.
• Established multiple new branch and management procedures, including the writing of detailed procedures and training staff

Las Vegas, Nevada Area

Temple, TX

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.5 Gpa

Associate Of Arts (Aa), Business/Commerce, General

Activities and Societies: Phi Theta Kappa Honor Society