- Engaged directly with a wide range of customers through various channels (1:1, webinars, accelerator programs) to drive customer success.- Coordinated internally with the Product Team and Executives to align strategy and scale programs to effectively reach the maximum audience.- Worked directly with the existing customer base through all phases of the customer journey ranging from onboarding efforts to best practice recommendations.

- Built and maintained Cerner Millennium modules.- Maintained event codes, event sets, locations, organizations, alias pools, and other core functions included in Cerner Core.- Updated Event Set Hierarchy as needed.- Created and maintained reports using Cerner’s Discern Analytics (DA2) tool.- Analyzed requests for new builds and made recommendations related to best practices.- Built changes in Test, worked with users to complete testing, and moved to production according to the hospital’s change control process.- Provided support for projects and other special application initiatives.- Documented issues and solutions.- Worked with hospital users and functional teams as needed.

- Lead the clinical apps team in the functional and implementation support of all clinical applications for a 450-bed health system and 12 remote sites. Applications included Soarian Clinicals, Soarian EDM, OBIX, Wellsoft, CareVue, DR System PACS, and NextGen- Worked with end-users to identify, prioritize, report, and resolve issues abiding by SLA - Managed clinical application privileges, Active Directory group policies, and security roles- Cross collaborated with hospital clinicians and the clinical informatics team to define the necessary clinical content for clinical documentation- Coordinated project requests, due diligence, and planning according to governanceIdentified, documented, built, tested, and trained on project deployments

- Managed Amarillo Pathology’s internal and client user laboratory interface implementation projects, allocated resources, drove release cycles, launches, and beta testing of new product features- Applied project management strategies to ensure successful product development/deployment including initiation, planning, executing, quality management, change control, and risk analysis- Defined and monitored project baselines, controlled project scope creep, and project roadmaps as required- Facilitated analysis of identified product problems(bugs), viable solutions and ensured effective implementation- Authored project management documents; SOWs, PRDs, WBSs, project plans, and various other required technical documents to fulfill requirements- Provided complete written and verbal project status/performance reports under the direction of the Amarillo Pathology Group executive director- Collaborated with multiple teams including business development, marketing, and sales to formulate strategies in order to meet all stakeholder requirements- Analyzed key market competitors to guide product development and market positioning

- Lead and guided a team of 8 desktop support technicians and 3 additional resources in India for a 450-bed health system with approximately 3,500 PCs and 12 remote sites- Successfully brought down the trouble ticket queue from 175 daily pending trouble tickets to a daily pending queue that fluctuated between 45 to 50 - Developed a process within the team to improve proactive customer communication and instilled a servant leadership team mentality versus an island help desk mentality reducing case turnover by over 60%- Developed and successfully launched an inventory and multi-system imaging process, which significantly increased our device turnaround rate- Implemented a “Code Green” initiative where weekly, we as a team, would proactively approach every different hospital unit for a quick check-in to see if there were any quick fix issues. This helped reduce future state cases dramatically and helped develop a relationship with hospital units and staff