• Analyze SOX narrative and ensure Walmart is following the requirements of SOX from a change management perspective• Design processes and document requirements for keeping the Walmart environment safe for division wide installs• Lead team of associates for several phases of UAT for new Remedy 7 enhancements• Lead and coordinate division wide CAB (Change Advisory Board) and eCAB (Executive CAB) meetings

• Provides great customer service by prioritizing each request and handle within specified time frame • Identifies and resolves issues related to mainframe storage• Escalates to appropriate vendor when necessary to alleviate impact on the business • Researches and identifies DASD pools to take proactive versus reactive actions• Managed the partitioned dataset report (PDS) and mainframe assignments for diverse clients• Enhanced mainframe performance, execute restores, and clones for SAP system• Utilized technical skills to meet business requirement & performed PDS allocation and space management to meet business requirements• Performs Hyperswap of Direct Access Storage Device (DASD) between data centers

• First level of support for all of Walmart's mainframe environments. • Installed maintenance on mainframe software, performed IPL's, PORs, etc..