Adam B. Email & Phone Number

Tomball, Texas, United States

Developed Computer Based Training modules.• Presented monthly training to team-members.• Tracked and compiled collected assessment scores.• Assisted with weekly QA meetings for all teams.• Created and edited existing articles for our knowledgebase.• Assisted with the implementation of new products

The Woodlands, Texas, United States

Documented, researched, and resolved high value customer service issues. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. Handled merchant inquiries, billing questions, payments, and service requests. Delivered fast and friendly service regarding questions and service complaints. Enhanced customer satisfaction with fast, knowledgeable service. Anticipated needs and resolved problems to keep customers happy. Resolved issues based on thorough investigations of concerns. Worked any open tickets to ensure Merchant satisfaction Updated records with all interactions and merchant transactions. Graded calls for all Premier Service Reps each month

The Woodlands, Texas, United States

Lead meetings and team coachingsDocumented, researched, and resolved customer service issues. Followed up with merchants to offer additional support and check resolution satisfaction. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. • Handled merchant inquiries, billing questions, payments, and service requests. Delivered fast and friendly service regarding questions and service complaints. Enhanced customer satisfaction with fast, knowledgeable service. Anticipated needs and resolved problems to keep customers happy. Managed customer calls efficiently in fast-paced call center environment. Resolved issues based on thorough investigations of concerns. Held refresher training classes for the Customer Service Representatives Worked any open tickets to ensure Merchant satisfaction Assisted in teams chats to help our WLV/HOU and Telus team members provided the best service possible. Updated records with all interactions and merchant transactions. Graded calls for all Customer Service reps each month

Ensure efficient and prompt customer service is given to each customerComplete all repairs within a set timeframe Assist all customers with sending the equipment in for repairComplete all paperwork needed for repairsAssist co-workers and customers over the phone and through email when requiredTravel to various job sites to help install, repair, and train on the equipment

The Woodlands, Tx

Ensured every guest had the best service, maintained a clean work place, made sure each table set up was done correctly and the food was how the customer ordered. Handled various amounts of cash and was responsible for providing change to the customers.

Copperfield, Tx

Ensured every guest had the best service, maintained a clean work place, made sure each table set up was done correctly and the food was how the customer ordered. Handled various amounts of cash and was responsible for providing change to the customers.Had to be able to handle people that were intoxicated in a proper manner and had to provide responsible alcohol service.

Camp Lejeune, Nc

Responsible for inventory for each item in the shop for repair, all logs and paperwork for each item.Supervisor for of the Marines under my charge, reporting to my superiors on a daily basis with information about what went on daily.Repaired all electronic equipment that was brought in for repair, followed schematics/manuals, created schematics.Entering all jobs into the database and other clerical workOrganized workouts and daily activities

Bachelor’S Degree, Business Administration And Management, General, Senior

Associate'S Degree, Business Administration And Management, General

Master Of Business Administration - Mba, Project Management

Master'S Degree, Project Management