Adam Gorgerat Email & Phone Number

Canada

System Administrator focusing on windows server, EntraID, Azure and Microsoft Server products and offerings

Ottawa, Ontario, Canada

• Lead technician on projects• Escalation resource for L2-L3 Service desk tickets• Deploy new network solutions, including firewalls, switches and APs• Migrate network solutions from old solution/vendor to new solution• Setup and configure Sharepoint and Teams 365 as well as data migration to Sharepoint• Migrate and deploy new Servers and infrastructure solutions including VMWare to Hyper-V • On-Prem exchange to Exchange 365 sync and migrations• GSuite to 365 Migrations• Scope projects and time required for new project proposals, including Windows Server licensing• See through entire project from pre-start/scoping to completion in timely manner• Communicate with client, end users, and support team regular updates, change management requests and approvals, as well as progress and completion

Ottawa, Canada Area

Ottawa, Canada Area

Onsite support of all computer systems, servers, networks and all peripherals including smart phones, tablets and printers.- Worked daily with teams and customers to resolve multitude of issues. This included always learning new software and technology on the fly to give clients the best possible solutions and service- Helped create the field services position and define the roll and helped all teams on the service desk with best practicesWorked with all teams to get customers needs and resolutions met in timely manner, followed up with required departments to be sure nothing with my clients was ever missed or overlookedIssues dealt with include: Troubleshooting network anomalies causing major disruptions to service, finding source of broadcast storm, troubleshooting dhcp and dns servers, troubleshooting hardware on servers causing no boot scenarios, troubleshooting RAID controllers and settings, replacing hardware in servers and workstations- Deployment of new hardware and software including new firewalls and switches, desktops laptops and NAS devices

Ottawa, Canada Area