Adam Hershel Fried Email & Phone Number

Snoqualmie, Washington, United States

Denver, Colorado, United States

Mobile App Testing for both iOS and Android products. Completed smoke testing while rolling out new features. Supplemented the product with a suite of automation tests, regular regression testing, and API tools.

Denver, Co

- Review tickets daily for implementation and maintenance projects - Drive development to the highest standards so released products are of the upmost quality- Meet with teams weekly to ensure products are delivered in a timely manner- Audit existing sites to find defects- Document processes to minimize on-boarding time

Aurora, Colorado

In-bound call center on the NETFLIX campaign. Provided amazing customer service to NETFLIX customers by:- Using our Knowledge Base (KB) to provide consistent, up to date information on every call- Quickly producing answers to questions- Troubleshooting application problems to get customer streaming again- Working with other CSRs on the team to improve calls and help each other with issues not covered in our KB- Used database management system (Obiwan) to pull up customer information and assist with account- Provided customer with relevant information at the end of the call, including sending e-mails that may assist them with future issues/questions

Denver

Daily and Weekly Tasks:- Meet with project teams to review timeline and goals(SCRUM)- Push branches to the correct path for testing- Thoroughly test tickets for completeness and quality (Considering UX based on project)- Send tickets back to the developer with detailed steps to replicate when issues are found- Automate when beneficial to project or deliverable for client (Telerik, Selenium IDE)- Work with all members of the project to complete tickets and ensure we are delivering the best possible product to our clientsLanguages worked with: HTML5, CSS, JS, PHP, WP, Ruby, Laravel, Drupal, Node, XCode, .NETDBs: SQL, MySQL, Postgres, MongoDB

Littleton, Colorado

Customer service, answering telephones, setting appointments, teamwork, outgoing calls

Office Manager for the Admissions office. Managed the budget, supervised front-line staff representatives, reviewed and brought in daily applications.

Answered phones, e-mails, walk-in questions. Front-line staff on information counter which involved all general questions about CSM and also registered students, and processed transcript and enrollment verification requests.

Answered phone, e-mails, walk-in questions. Followed federal guidelines regarding financial aid and FERPA. Processed student paperwork and used data entry system.