Adam Hoffmann Email & Phone Number

Madison, Wisconsin, United States

Responsible for sending loss runs, processing endorsements, ordering inspections, reviewing inspection reports, sending recommendation letters, reviewing recs, creating notices, ordering audits, issuing policies and following up on subjectivities.

Middleton, Wisconsin, United States

Responsible for entering submissions, processing endorsements, binding policies, issuing policies and processing audits. Also responsible for responding to broker inquiries via email and phone. - Consistently meet quality expectations. - Consistently average higher productivity than team average.

Wausau, Wisconsin, United States

Responsible for processing audits on commercial auto and workman's compensation policies. Expected to keep workload within service level agreements and verifying policy is correct according to regulations. - Exceeded productivity requirement of 98% averaging rate of 150% in 2018. - Exceeded quality expectation of 92%, producing 100% throughout 2018. - Assisted in training of new employees with side by side job shadowing.

Wausau, Wisconsin, United States

Received inbound calls from claimants, insureds and brokers in regards to inquiry on open claims. Responsible for answering questions on claims, inputting new claims and escalating claims where required. - Consistently exceeded call metrics of call time and calls taken daily. - Consistently achieved 100% call quality with only 1 month where did not achieve 100%, but still achieved requirement. - Looked at as leader on team: shared knowledge and tips in team huddles.

Madison, Wisconsin, United States

Received inbound calls from new and existing customers. Was responsible for customer service, advising of new products and services available and setting up new accounts. - Consistently in top 20% of sales reps out of over 50 reps and achieving top 5 rep one month. - Maintained knowledge of broad spectrum of over 40 products and services available. - Looked at by peers as leader by consistently being relied on for advice and questions.

Madison, Wisconsin, United States

Responsible for taking inbound calls from new and existing customers looking to place an order or inquiry on placing an order. Making outbound calls to customers who had purchased and get them to order again. Responsible for any customer service related issues that arise. - Consistently achieved requirement of closing 50% of new customer calls. - Consistently in top five of sales reps on team of over 40 sales reps.

Neenah, Wisconsin, United States

Responsible for taking inbound calls from customers wishing to cancel either currently in a lease or at the end of their lease. Was responsible for finding alternate solutions to canceling whether restructuring their current agreement, finding new equipment that better fit their needs or an online based solution. - Consistently in top three in saves on team of over 30 reps. - Assisted in training of new representatives. - Maintained and managed as many as 100 accounts at one time in follow-ups.